Operations Support Center Team Member

4 days ago


Annapolis Junction, Maryland, United States ManTech Full time

About the Role:

We are seeking a highly motivated and customer-oriented Operations Support Center Team Member to join our team in Annapolis Junction, MD.

The successful candidate will be responsible for acting as the first point of contact for a critical Homeland Defense contract, detecting events, answering trouble calls, attempting to resolve issues, escalating to technical subject matter experts, and documenting the issues.

Key Responsibilities:

  • Monitor, report, and document production system health and status using commercial and proprietary monitoring tools.
  • Manually upload and process critical data files related to vetting services for TSA customer organizations.
  • Create and transmit time-sensitive reports on potential terrorist activity to TSA customer organizations.
  • Manage incident and service request tickets, including creating, analyzing, routing, updating, and closing them.
  • Coordinate escalation and conduct bridge/conference calls for complicated maintenance activities and critical outages.
  • Provide technical support on mission-critical systems during maintenance activities and outages.
  • Create and transmit daily and ad-hoc reports.
  • Perform second-level troubleshooting of IT and non-IT related issues identified through monitoring tools and system checks.

Salary: $65,000 - $80,000 per annum (dependent on experience)

Required Qualifications:

  • Able to work all shifts, including 12-hour shifts with rotation approximately every 6 months.
  • Knowledge of Remedy, especially Incident Management module.
  • Prior experience in customer service or call center environment.
  • Ability to apply critical thinking, analysis, and problem-solving skills.
  • Proficient with PC functions, Microsoft Office applications, and strong oral and written communication skills.


  • Annapolis Junction, Maryland, United States ManTech Full time

    We are seeking a highly skilled and dedicated individual to join our team as a 24/7 Operations Support Center Operator in our Annapolis Junction, MD location.About the Company:ManTech International Corporation is a leading provider of innovative technology solutions for national security programs. Our company culture values diversity, inclusion, and...


  • Annapolis, Maryland, United States Surgery Center Full time

    Job OverviewSurgery Center is seeking an experienced Surgical Technician to join our team in Annapolis, MD. As a key member of our operating room staff, you will play a vital role in ensuring the smooth execution of surgical procedures.


  • Annapolis Junction, Maryland, United States Mount Indie Full time

    Job DescriptionWe are seeking an experienced Support Center Manager to join our team in Mount Indie. As a critical role, the successful candidate will be responsible for ensuring the effective planning, staffing, and delivery of our Helpdesk Team.Key Responsibilities:Oversee a high-importance 24x7x365 Helpdesk team supporting a critical system.Manage...


  • Annapolis Junction, Maryland, United States Microsoft Corporation Full time

    Data Center Operations OverviewMicrosoft is seeking an experienced Data Center Operations Professional to join our team.Responsibilities:Ensure the smooth operation of data center equipment and infrastructure.Proactively identify and resolve technical issues to minimize downtime.Collaborate with cross-functional teams to achieve business...


  • Annapolis, Maryland, United States Orbis Operations Full time

    About the PositionWe are seeking an experienced Systems Engineer to lead the development and implementation of our operational data infrastructure. As a critical member of our team, you will be responsible for designing and deploying complex data flow solutions that drive business value and support our customers' missions.ResponsibilitiesDesign and implement...

  • Executive Chef

    3 weeks ago


    Annapolis, Maryland, United States SLP Operations, LLC Full time

    About the RoleWe are seeking a skilled Executive Chef to join our culinary team at Paris Healthcare Center in Paris, Texas.The ideal candidate will have experience in food preparation and management, with a strong focus on delivering high-quality meals to our residents. As an Executive Chef, you will be responsible for assisting in all food functions,...


  • Annapolis Junction, Maryland, United States Actalent Full time

    Job OverviewWe are seeking an experienced Data Center Project Manager Lead to join our team at Actalent. As a key member of our delivery organization, you will be responsible for leading and managing data center projects from start to finish.About the RoleThe successful candidate will have a strong background in construction management, project delivery, and...

  • Store Team Member

    4 weeks ago


    Annapolis, Maryland, United States Rack Room Shoes Full time

    Job DescriptionWe are looking for a Store Team Member to join our team at Rack Room Shoes. As a Store Team Member, you will be responsible for supporting the sales team and ensuring a positive shopping experience for our customers.Key ResponsibilitiesSupport the sales team by being aware of and practicing company service standards.Maintain awareness of all...


  • Annapolis Junction, Maryland, United States Maximus Full time

    Maximus seeks a highly skilled IT Support Specialist Team Lead to oversee the delivery of exceptional technical support services for mission-critical systems in defense of our Homeland. This role requires a strong leader with expertise in troubleshooting, problem-solving, and team management.About the RoleThis is a challenging and rewarding opportunity for a...


  • Annapolis Junction, Maryland, United States Orbis Operations Full time

    Software Development EngineerWe are seeking a highly skilled Software Development Engineer to join our team at Orbis Operations.About the RoleThis is an exciting opportunity for a talented software engineer to develop, maintain, and enhance complex software systems. You will work on processing-intensive analytics, novel algorithm development, manipulation of...

  • Retail Team Member

    20 hours ago


    Annapolis, Maryland, United States Aldi Inc. Full time

    Retail Team MemberAldi Inc. is seeking a friendly and customer-focused Retail Team Member to join our team. As a valued member of our store operations, you will be responsible for providing exceptional customer service, processing customer purchases, and maintaining a clean and organized store environment.Salary: $19.50 per hour (plus potential increases up...


  • Annapolis, Maryland, United States Donatech Full time

    Job Description:Donatech is seeking a highly skilled Network Operations Center (NOC) Engineer to join our team. As a NOC Engineer, you will be responsible for monitoring and troubleshooting network issues in real-time, ensuring the reliability and performance of our global network infrastructure.Key Responsibilities:Monitor network management systems and...


  • Annapolis Junction, Maryland, United States ManTech Full time

    About ManTech International Corporation:At ManTech International Corporation, we strive to protect our national security while working on innovative projects that offer opportunities for advancement.We are currently seeking a Jr. Operations Support Specialist to join our team in Annapolis Junction, MD.This role involves acting as the first point of contact...


  • Annapolis, Maryland, United States JJ Support Services LLC Full time

    Job OverviewAt JJ Support Services LLC, we are seeking a highly organized and detail-oriented Production Operations Coordinator to join our team. This role is responsible for ensuring accurate entry, tracking, and reporting of work orders in our Computerized Maintenance Management System (CMMS).As a key member of our operations team, you will play a vital...


  • Annapolis, Maryland, United States Sunrise Senior Living Full time

    OverviewSunrise Senior Living is a leading provider of senior care services, committed to delivering high-quality care with a personal touch. We are seeking an experienced Housekeeper to join our team, responsible for performing housekeeping and laundry functions in resident suites, public areas, and support areas.ResponsibilitiesHousekeeping Duties: Perform...


  • Annapolis, Maryland, United States GOLDLEAF Full time

    About Our DispensaryGOLDLEAF Annapolis is a top-tier cannabis dispensary located in Annapolis, Maryland. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.We are seeking a highly organized and detail-oriented Team Member to join our team. In this role, you will be responsible for...

  • Warehouse Team Member

    4 weeks ago


    Annapolis, Maryland, United States Four Seasons Sales & Service Full time

    About the JobWe are currently seeking enthusiastic individuals to join our warehouse team at Four Seasons Sales & Service, North America's leading distributor of indoor tanning products. Our 120,000 square-foot warehouse offers a wide range of products for salon owners, and we are looking for people who can help us take it to the next level.Key...

  • Seasonal Team Member

    18 hours ago


    Annapolis, Maryland, United States Carter's Full time

    Join Our TeamCarter's, Inc. is seeking talented individuals to join our team as Seasonal Associates.In this role, you will have the opportunity to work with a dynamic and supportive team, providing excellent customer service and selling our high-quality products.Key Responsibilities:Provide exceptional customer service and product knowledge.Operate cash...


  • Annapolis, Maryland, United States Williams-Sonoma Full time

    Job Summary: We're looking for a skilled Sales Associate to join our Holiday Seasonal Team in Annapolis. As a key member of our sales floor team, you'll drive sales, deliver exceptional customer service, and maintain a positive store environment.\Key Responsibilities:\Cash Wrap Operations: Efficiently process transactions, manage cash wrap area, and maintain...

  • Counter Team Member

    3 days ago


    Annapolis, Maryland, United States Johnstone Supply, The Balsan Group Full time

    At Johnstone Supply, The Balsan Group, we are committed to providing our customers with exceptional products and services. We are currently seeking an experienced Counter Team Member to join our team and help us achieve our goals.About the RoleThe successful candidate will be responsible for delivering outstanding customer service, processing sales...