Customer Service Representative

22 hours ago

Peru, Indiana, United States Rural King Full time
About the Role

The Customer Service Representative will play a crucial role in delivering exceptional customer experiences and ensuring smooth transactional processes for our valued customers. As the frontline representative of our brand, you will be responsible for greeting and interacting with customers, processing transactions accurately, and maintaining a welcoming store environment.

Key Responsibilities
  • Exceed customer expectations by delivering outstanding service through clear communication and active listening.
  • Greet customers with a friendly and welcoming demeanor as they enter the store.
  • Follow the Cashier script to assist customers through the transaction process and educate them on company programs such as loyalty programs and protection plans.
  • Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines.
  • Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers.
  • Provide product information and answer basic customer inquiries, offering recommendations as appropriate.
  • Coordinate with the loaders promptly respond to customer requests for assistance.
  • Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism.
  • Stand in designated area in front of the registers to indicate that you are available to assist customers when not currently engaged in a transaction.
  • Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations.
  • Utilize the designated cashier script to engage with customers during transactions.
  • Introduce the benefits of the Rural King Visa card to customers, highlighting its advantages such as exclusive offers, rewards, and flexible financing options.
  • Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor.
  • Ensure the reconciliation of registers and filing of paperwork with an unwavering commitment to achieving 100% accuracy.
  • Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed.
  • Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service.
  • Execute cashier responsibilities thoroughly, encompassing a range of tasks such as stocking coolers, cleaning front windows, and efficiently managing registers.
  • Refill popcorn and coffee stations in a timely manner to meet customer demands and maintain a positive experience.
  • Keep shopping carts and restrooms clean and well-maintained to ensure a positive customer experience.
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer.
  • Participate in cross-training for flexibility in various departments and responsibilities.
  • Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
  • Perform other duties as assigned.

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