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Pharmacy Operations Manager

2 months ago

Peru, Indiana, United States Kroger Full time
Position Overview

As a Pharmacy Operations Manager, you will play a pivotal role in delivering an exceptional customer experience by adhering to the Customer 1st strategy. Your leadership will inspire associates to provide outstanding service, ensuring that our customers feel valued and encouraged to return.

Key Responsibilities
  • Establish and uphold a safe and clean environment that fosters customer loyalty.
  • Achieve departmental sales and profit objectives while managing quality assurance standards and operational expenses.
  • Effectively schedule and supervise technicians to align with business needs.
  • Oversee all departmental functions, duties, and activities to ensure compliance with company standards.
Core Values

Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety in all interactions.

Minimum Qualifications
  • Bachelor's Degree in Pharmacy.
  • Current state pharmacist licensure in good standing.
  • Strong oral and written communication skills.
  • Basic mathematical proficiency (counting, addition, and subtraction).
  • Ability to manage stressful situations effectively.
Preferred Qualifications
  • One year of retail pharmacy experience.
  • Proficiency in a second language (speaking, reading, and/or writing).
  • Ability to fulfill customer prescription needs with a focus on accuracy.
  • Provide patient counseling and pharmaceutical care.
  • Ensure compliance with all local, state, and federal regulations, including HIPAA.
  • Maintain a professional image through personal conduct and the pharmacy's physical condition.
  • Develop a comprehensive understanding of the trade area, customer demographics, and competition.
  • Foster a positive image of the pharmacy department through exceptional service and collaboration.
  • Monitor inventory levels, security, sanitation, and adherence to policies and procedures.
  • Maintain accurate records and security for scheduled drugs.
  • Utilize accuracy tools effectively to ensure precision in dispensing.
  • Adhere to record-keeping practices for legal compliance and company policies.
  • Ensure a clean and organized work environment.
  • Manage product returns in accordance with company policy.
  • Maintain operational equipment to ensure functionality.
  • Organize policy manuals and ensure staff familiarity with their use.
  • Display necessary signage to inform customers of services and pharmacy operations.
  • Commit to continuous personal and professional development in pharmacy practices.
  • Perform essential job functions with or without reasonable accommodation.