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Customer Service Representative

2 months ago

Peru, Indiana, United States Indiana Farm Bureau Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Indiana Farm Bureau Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships.

Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Problem Resolution: Analyze and resolve customer complaints and issues in a fair and timely manner, ensuring customer satisfaction and adherence to company policies.
  • Communication: Develop and maintain strong communication skills to effectively interact with customers, agents, and other stakeholders.
  • Team Collaboration: Work collaboratively with the customer service team to achieve business objectives and provide exceptional customer service.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance customer service and overall business performance.
Requirements
  • Education: High School diploma or equivalent required.
  • Language: Bilingual in Spanish preferred.
  • License: Ability to obtain Property and Casualty insurance license within first 2 years.
  • Experience: Insurance and/or claims background helpful.
  • Skills: Strong communication, problem-solving, and analytical skills required.
What We Offer
  • Competitive Pay: Negotiable pay based on level of experience.
  • Benefits: Benefits eligibility within 30 days of employment.
  • Work-Life Balance: An organization that values work-life balance.
  • Professional Development: Opportunities for growth and professional development.