Guest Experience Coordinator
2 days ago
Job Summary: We are seeking a skilled Guest Experience Specialist to join our team at Courtyard by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and promoting hotel amenities and services.
Key Responsibilities:
- Welcome guests with a warm smile and provide exceptional customer service
- Assist guests with check-in and check-out procedures
- Respond promptly to guest inquiries and resolve any issues or complaints in a professional manner
- Maintain a clean and organized lobby area, including restocking supplies and arranging furniture
- Collaborate with other team members to ensure a seamless guest experience
- Promote hotel amenities and services to enhance guest satisfaction
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of hotel software
- Ability to lift up to 25 pounds and stand for long periods
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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