Guest Experience Coordinator

2 days ago


Oceanside, California, United States Courtyard by Marriott Full time
Courtyard by Marriott - Front Desk Agent / Concierge

Job Summary: We are seeking a skilled Guest Experience Specialist to join our team at Courtyard by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and promoting hotel amenities and services.

Key Responsibilities:

  • Welcome guests with a warm smile and provide exceptional customer service
  • Assist guests with check-in and check-out procedures
  • Respond promptly to guest inquiries and resolve any issues or complaints in a professional manner
  • Maintain a clean and organized lobby area, including restocking supplies and arranging furniture
  • Collaborate with other team members to ensure a seamless guest experience
  • Promote hotel amenities and services to enhance guest satisfaction

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of hotel software
  • Ability to lift up to 25 pounds and stand for long periods

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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