Customer Experience Representative

3 days ago

Oceanside, California, United States Dick's Sporting Goods Full time

About Us

Dick's Sporting Goods is a leading retailer of sports equipment, apparel, and footwear. We are committed to creating an inclusive and diverse workforce that reflects the communities we serve.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our store team, you will be responsible for creating an exceptional shopping experience for our customers through your eagerness to help, high brand and execution standards, and ability to prioritize and efficiently execute operational processes.

Key Responsibilities

  • Greet every customer and proactively approach them to understand their needs and support their shopping experience.
  • Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
  • Uphold company merchandising and presentation standards.
  • Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
  • Fulfill the company-defined customer experience by completing all processes according to our service level standards.
  • Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all Company information.
  • Create an inclusive store environment where every customer feels welcome, safe, and is treated with respect.
  • Take an all-hands-on-deck approach to support the team across the store.
  • Perform other tasks as assigned by management.

Team Member Traits

Our traits set the bar as to what great team members look like. They define the behaviors that can drive our business while ensuring a great team member and customer experience. Here are the traits we look for in our store team members:

  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented

Qualifications

  • Prior retail sales, operations, maintenance, or customer-focused experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull, and lift up to 15 to 35 lbs. items repetitively (up to 25 times per hour).
  • Ability to work extended periods of time (up to 4 hours) standing or walking.
  • Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range

$16 - $23. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We also offer a generous suite of benefits.

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