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Strategic Account Manager

2 months ago

Bethesda, Maryland, United States TEPHRA Full time
Position Overview

As a Senior Client Partner at TEPHRA, you will play a pivotal role in managing our esteemed Hospitality accounts. Your primary focus will be on fostering exceptional customer relationships, ensuring high levels of satisfaction, and driving business growth.

Key Responsibilities
  • Serve as the primary Client Partner for Hospitality accounts, ensuring superior customer engagement.
  • Achieve outstanding customer satisfaction metrics, with a target CSAT score exceeding 95%.
  • Oversee and coordinate teams across various locations, managing both Delivery and Sales for all assigned accounts.
  • Demonstrate expertise in managing Profit and Loss (P&L) for large accounts, consistently meeting high revenue targets while maintaining appropriate margins.
  • Establish new connections within customer organizations and explore opportunities for business expansion within existing portfolios.
  • Exhibit strong communication skills, particularly in interactions with travel and hospitality clients, drawing on at least 6 years of relevant experience.
  • Engage effectively with CXOs of customer organizations, showcasing strong presentation capabilities.
  • Willingness to travel to multiple locations as needed to support various customers.
  • Lead global delivery teams to ensure excellence in service provision.
Performance Targets
  • Achieve a revenue target of $40M for the fiscal year.
  • Maintain customer satisfaction levels above 95%.
Qualifications
  • Relevant educational qualifications.
  • A minimum of 17 years of total IT experience.
  • At least 5 years of experience in the Travel or Hospitality industry.
  • A minimum of 5 years in an Account Manager or Client Partner role.
  • Experience managing large accounts with a revenue of $40M or more, encompassing both Sales and Delivery responsibilities.

We look forward to welcoming a dedicated professional who is ready to contribute to our success in the Hospitality sector.