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Patient Service Coordinator

2 months ago


Orland Park, Illinois, United States Orthodontic Experts Ltd Full time
About Us

At Orthodontic Experts Ltd, we are dedicated to delivering exceptional care and orthodontic excellence. Our team is committed to making a positive impact in the lives of our patients. With multiple offices across the Chicagoland area, Wisconsin, and Indiana, we are a dynamic and growing organization.

Job Summary

We are seeking a highly skilled and organized Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience throughout their visit. Your attention to detail, problem-solving skills, and ability to multitask will be essential in this role.

Key Responsibilities
  • Answer all phone calls and respond to voicemails in a timely manner
  • Check-in patients and notify clinical staff of their arrival
  • Collect necessary patient information and complete registration forms
  • Check out patients, collect payments, and schedule follow-up appointments
  • Provide information and answer questions for walk-in patients
  • Maintain accurate records and update patient communication logs
  • Review and adjust the daily schedule as needed
  • Verify insurance coverage and approvals for treatments
  • Understand and communicate our cancellation policy to patients
Requirements
  • High school degree or equivalent
  • 3 years of customer service experience
  • 2 years of patient service experience
  • Proficient in Microsoft Office Suite
  • Excellent problem-solving and communication skills
Working Hours and Location

We offer a variety of shifts to accommodate your needs, including Monday to Wednesday 8:45am - 5:00pm, Thursday to Friday 6:45am - 3:00pm, and two Saturdays per month. Our office is located at 13117 S. La Grand Road, Orland Park, IL 60462, with travel opportunities to cover Burbank, Kedzie, and Pilsen locations.

Benefits
  • Paid training and development opportunities
  • Travel pay for sister clinic visits
  • Medical, dental, vision, and life insurance
  • Short-term disability and employee assistance program
  • Health savings account and dependent care account
  • 401(k) matching and paid time off
  • Identity theft protection and pet insurance
  • Free and discounted orthodontic treatment
  • Monthly bonuses