Restaurant Operations Manager

4 days ago

Norfolk, Virginia, United States City Experiences Full time

About City Experiences

City Experiences is a leading provider of unique experiences and transportation services. Our mission is to deliver exceptional experiences that create lasting memories for our guests.

About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our cruise dining services.

Key Responsibilities

  • Supervise and Coordinate Restaurant Staff

Supervise and coordinate the activities of restaurant front-of-house staff to ensure efficient and effective operations.

Ensure Quality and Service Standards

Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.

Train and Develop Staff

Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.

Manage Restaurant Transactions

Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.

Resolve Customer Complaints

Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.

Ensure Compliance

Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.

Collaborate with Management

Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.

Recruit and Hire Staff

Assist with the recruitment and hiring of new restaurant staff as needed.

Requirements and Qualifications

  • Education and Experience

High school diploma or equivalent required. Associate degree preferred. Minimum of two (2) years guest service experience. Supervisory experience required.

Certifications and Training

Responsible alcohol service requirements-TIPS Certification required. Health department sanitations codes & requirements-SERV Safe Certification required.

Skills and Abilities

Energetic and enthusiastic personality essential. Proficiency in computer systems and software such as POS systems. Will work for extended periods without sitting. Required to lift furniture and other heavy items such as dishes up and down stairs. Will be required to be available for work on all major holidays.

The RESPECT Service System

City Experiences' mission, vision, values, and operating principles are guided by the RESPECT Service System. This system is designed to create a company culture that puts respect at its core, driving us to achieve our goal of becoming a Global Experiences and Transportation Leader.

Equal Employment Opportunity

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

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