Field Service Technician
1 day ago
The Field Service Engineer will be responsible for providing technical assistance to customers, resolving service issues related to our products, and carrying out service contracts. This role requires international travel to repair defective systems and/or troubleshoot remotely.
About UsFlowtec Group works with leading manufacturers to implement automated laser marking and cleaning solutions. We provide turnkey machines and OEM systems, driven by a desire to push the limits of laser technology and establish new standards in the industry.
Responsibilities- Diagnose and repair failures on-site, programming and troubleshooting of PLC, HMI, and Drive systems
- Participate in the start-up and integration of company systems
Provide technical assistance over the phone and by email, populate and manage the after-sale database. Maintain rigorous and regular follow-up with requesting customers, train the client's on-site operations staff, and identify customer needs for service contract purposes during customer visits.
Requirements- Education in engineering or relevant training and/or experience
- At least 3 years of relevant experience
- Available for national and international travel, valid driver's license and passport
- Good knowledge of PLC Allen Bradley and Siemens, electrical wiring, and reading schematics
- Ability to interact with customers, perform multiple tasks, and work under pressure
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