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Field Service Engineer

1 month ago

Reston, Virginia, United States Leidos Full time

Job Summary

We are seeking a highly skilled Field Service Engineer to lead a team and provide technical support for complex systems' survey, development, procurement, installation, test, deployment, and sustainment. As a key member of our team, you will be responsible for ensuring the timely and successful completion of projects, while maintaining a high level of technical expertise and customer satisfaction.

Key Responsibilities

  • Lead a team of engineers in the survey, development, procurement, installation, test, deployment, and sustainment of complex systems.
  • Provide technical support and guidance to team members to ensure the successful completion of projects.
  • Develop and maintain a deep understanding of complex systems, including timing and synchronization networks.
  • Collaborate with customers and stakeholders to understand project requirements and deliver solutions that meet their needs.
  • Develop and implement processes and procedures to ensure the efficient and effective completion of projects.
  • Ensure that all implementation activities use consistent and proven processes, and that these processes are modified and improved as necessary.
  • Execute the actions identified in the Technical Solution Implementation Plan (TSIP) to accomplish the tasks required to bring the installed equipment into operational readiness.
  • Perform complex and technically in-depth site survey functions at user locations as required to assess/analyze site preparedness and develop implementation plans, power requirements, and associated cost estimates.
  • Accomplish the tasks required to deactivate and uninstall DISN equipment and hardware.
  • Coordinate with users, site/base support and facilities personnel, the network manager(s) and controllers, and long haul and local carriers for installation, cutover, activation, deactivation planning, and execution.
  • Perform installation test and acceptance (IT&A) of network components and facilitate remote testing with off-site Operations Engineering support.
  • Oversee installation/de-installation/upgrade/interface actions associated with timing and synchronization network components at user locations.
  • Develop site recommendations to accommodate the expansion of various future mediums (cable, power, equipment, etc.).
  • Facilitate and finalize all aspects of site acceptance.
  • Support senior staff as required and meet customer requirements and project milestones.
  • Serve as liaison between stakeholders and program leadership, assist with briefing stakeholders regularly on project purpose and progress, and alerting program leadership to developing issues and opportunities throughout the area of responsibility.
  • Conduct and oversee site survey, installation, testing, and de-install activities, ensuring they are appropriately coordinated with customers and statuses and completed on time, including travel approval and quality of deliverables.
  • Prepare working engineering project packages and TSIPs for installation teams with installation instructions, power requirements, industry specifications and references, CADD drawings, and BOMs.
  • Assist with creating detailed project plans and schedules, allocated resources, product delivery schedules, project estimates, work breakdown structure (WBS), resource plans, and status reports to support enterprise-level requirements fully.
  • Perform updates to master redline drawings, incorporating sub-contractors' field redline drawings and ensuring changes are reflected on master documents.
  • Work with partners to coordinate project objectives, including site surveys, installations, testing, and site deinstallations, and provide customer-ready deliverable reports upon completion.
  • Provide technical support to customers and other service professionals as required.
  • Participate in program and project activities, attend meetings, champion special projects, and prepare exclusive reports.
  • Maintain clear and concise business communication proficiency, both oral and written.
  • Submit expenses, timecards, and other administrative tasks within the specified timelines.
  • Travel, overtime, and work hours other than Monday-Friday may be required.
  • Comply with all applicable U.S. export control and security regulations.
  • Other duties as required.

Requirements

  • Experience briefing Government customers and stakeholders.
  • Must have an active Secret security clearance.
  • Bachelor's degree and 8 years of overall related experience or master's degree with 6 years. Specific experience, education, and training may be considered in place of a degree.
  • The ideal candidate has prior Field Service Engineering experience.
  • Candidates must be able to work in both team and independent environments and to organize work to meet deadlines.
  • Ability to interpret network topology diagrams and proposed device configuration changes.
  • Very strong organizational skills.
  • Proficiency in M.S. Office (Word, Excel, Outlook, etc.).
  • Excellent verbal and written communications skills.
  • Ability to work in a team-focused, fast-paced, dynamic environment.
  • Ability to travel extensively.
  • Ability to lift and carry 50lbs.
  • Ability to climb ladders.

Preferred Qualifications

  • DoD Directive 8570 Information Assurance Technical (IAT) Level II (such as CompTIA Security+ CE) certification.
  • ITIL v3 Foundation Certification.

Pay Range: $87,450.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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