Field Service Engineer
1 month ago
Service and Support
Overview
Bruker Daltonics is a leading analytical instrumentation company that offers a broad spectrum of advanced solutions in all fields of research and development. Our systems and instruments are designed to improve product safety, accelerate time-to-market, and support industries in enhancing quality of life. With a team of over 8,500 employees worldwide, we have been driving innovation in analytical instrumentation for 60 years.
We are seeking a Field Service Engineer to perform Planned Maintenance on MALDI Biotyper instruments. The position can be based in the Detroit, Michigan area.
Responsibilities- Perform Preventive Maintenance (PM) and basic services on MALDI Biotyper Systems, ensuring system performance and executing detailed preventive maintenance protocols.
- Conduct basic troubleshooting on-site using Digital Volt Meter (DVM) or remote diagnostic software to determine whether an onsite visit is required.
- Re-qualify the instrument after service repair by executing Operational and Performance protocols, including running complex compounds for verification.
- Make travel arrangements and generate individual expense reports.
- Secure customer acceptance of the Preventive Maintenance or repair.
- Coordinate customer WebEx Sessions, phone support, and lab facility inspection.
- Attend certified MALDI Biotyper product training in the German factory.
- Communicate closely with service/support centers.
- Bachelor's Degree in electrical engineering, electronics, biotech, or chemistry-related fields or equivalent experience.
- Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical, and/or electronic equipment.
- Working knowledge of MS Office products.
- Basic understanding of network interfacing.
- Valid Driver's license.
- Excellent communication skills to explain complex technical issues in an easy-to-understand manner.
- General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
- Customer focus and interaction, with the ability to interact and communicate with scientists who typically possess a Ph.D. (or master's degree) in Biochemistry, Biophysics, or Microbiology.
- Strong organizational and prioritizing skills.
- Ability to work independently and as part of a team.
- Must be responsive and reliable.
- Ability to travel on a routine basis and maintain a current Passport for international travel.
- Occasional lifting of up to 50 pounds.
- Able to manipulate small hand tools.
Bruker Daltonics offers a competitive base salary range for this full-time position, between $67,800 and $87,600, with opportunities for growth and development. Full-time employees may also be eligible for a performance-related incentive and a range of benefits, including 401(k) with company match, employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program, and paid time off.
Bruker Daltonics is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker Daltonics require compliance with export control laws, and all interviewed candidates will be screened pre-interview to determine their eligibility in light of export control restrictions.
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