Field Operations Manager
4 days ago
Via is a pioneering company that's transforming the way the world moves. We're dedicated to creating a more sustainable, equitable, and efficient transportation system.
Job SummaryWe're seeking a highly skilled Field Operations Manager to join our Transit-as-a-Service (TaaS) Operations team. As a key member of our team, you'll be responsible for managing daily operations, driving continuous improvement, and ensuring exceptional customer experiences.
Key Responsibilities- Ensure operational excellence, customer satisfaction, and an exceptional customer experience
- Oversee operations in person to ensure we meet service standards
- Manage driver supply to meet demand
- Prioritize operational issues and implement creative solutions
- Respond to driver feedback and live customer issues
- Collaborate with a broad interdisciplinary team to scale operational processes and systems
- Socially perceptive and environmentally conscious individual
- Self-starter with a high level of responsibility
- Driven executor with a track record of hitting KPIs and revenue goals
- Team-focused individual with a strong sense of ownership
- Experienced in project management, operational processes, and customer service
- Fluent in English, with additional languages a plus
We're proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Our salary range is $68,000-$75,000, with the final salary determined by experience, knowledge, and skills.
We're an equal opportunity employer, and we celebrate diversity, inclusivity, and authenticity. If you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. We're looking for talented individuals who share our values and are passionate about transforming transportation.
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