Customer Experience Manager and Spa Operations Assistant

6 days ago


Irving, Texas, United States the now corporation Full time

About The NOW Corporation

The NOW Corporation is a leading provider of luxury spa services, dedicated to delivering exceptional experiences that promote mindfulness and wellness. Our mission is to create a unique and rejuvenating environment where guests can escape the stresses of everyday life and indulge in the art of self-care.

Job Summary

We are seeking a highly skilled and customer-focused Spa Receptionist and Experience Guide to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing daily operations, and promoting our services and products.

Key Responsibilities

  • Guest Service
    • Provide top-level guest service for all, including internal guests
    • Be on time for your shift and maintain a positive attitude
    • Properly open and close the boutique each day according to Standard Operating Procedures
  • Appointment Management
    • Accurately book, change, and cancel massage appointments
    • Check guests into the computer system and customize their massage experience
  • Product and Service Promotion
    • Actively promote services, enhancements, membership, and retail promotions and/or discounts available
    • Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges
  • Administrative Tasks
    • Utilize computers with skill and proficiency and only for business purposes
    • Handle guests' questions and concerns professionally and courteously
    • Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Work Environment
    • Maintain a clean, safe, fully stocked, and well-organized work area
    • Develop the ability to work without constant direct supervision and remain at assigned posts for extended periods of time

What We Offer

  • Aggressive bonus structure
  • Fun team environment
  • Discount massages for employees
  • Team member referral bonus
  • Substantial discounts on products
  • Surprise lunches
  • Daily coffee, tea, and snacks provided


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