Customer Experience Manager and Spa Operations Assistant
6 days ago
About The NOW Corporation
The NOW Corporation is a leading provider of luxury spa services, dedicated to delivering exceptional experiences that promote mindfulness and wellness. Our mission is to create a unique and rejuvenating environment where guests can escape the stresses of everyday life and indulge in the art of self-care.
Job Summary
We are seeking a highly skilled and customer-focused Spa Receptionist and Experience Guide to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing daily operations, and promoting our services and products.
Key Responsibilities
- Guest Service
- Provide top-level guest service for all, including internal guests
- Be on time for your shift and maintain a positive attitude
- Properly open and close the boutique each day according to Standard Operating Procedures
- Appointment Management
- Accurately book, change, and cancel massage appointments
- Check guests into the computer system and customize their massage experience
- Product and Service Promotion
- Actively promote services, enhancements, membership, and retail promotions and/or discounts available
- Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges
- Administrative Tasks
- Utilize computers with skill and proficiency and only for business purposes
- Handle guests' questions and concerns professionally and courteously
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Work Environment
- Maintain a clean, safe, fully stocked, and well-organized work area
- Develop the ability to work without constant direct supervision and remain at assigned posts for extended periods of time
What We Offer
- Aggressive bonus structure
- Fun team environment
- Discount massages for employees
- Team member referral bonus
- Substantial discounts on products
- Surprise lunches
- Daily coffee, tea, and snacks provided
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