Assistant Manager of Food and Beverage Operations

2 weeks ago

Irving, Texas, United States Marriott International Inc Full time
Additional Information
Bar Experience Required
Job Category: Food and Beverage & Culinary
Schedule: Full-Time
Position Type: Management

JOB SUMMARY
The Assistant Manager of Food and Beverage Operations plays a vital role in overseeing the daily functions of food and beverage services. This position is responsible for ensuring both guest and employee satisfaction while adhering to the operational budget. Compliance with standards and legal requirements is essential.

CANDIDATE PROFILE
Education and Experience
  • High school diploma or GED; 3 years of experience in the food and beverage, culinary, or related professional area.
OR
  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related field; 1 year of experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Managing Daily Operations
  • Assists in the procurement of food and beverage supplies, cleaning materials, and uniforms.
  • Supervises daily food and beverage shift operations, ensuring adherence to all policies, standards, and procedures.
  • Supports and oversees an effective monthly self-inspection program.
  • Operates all departmental equipment as needed and reports any malfunctions.
  • Monitors staffing levels to ensure guest service, operational needs, and financial objectives are met.
  • Fosters mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish work tasks.
  • Recognizes and celebrates both successes and learning opportunities.
  • Communicates areas needing attention to staff and follows up to ensure understanding.
  • Coordinates cleaning programs in all food and beverage areas, identifying trends and recommending improvements.
  • Adheres to property-specific recovery plans.
  • Maintains availability and approachability for all team members.
  • Demonstrates knowledge of the brand's service culture.

Ensuring Exceptional Customer Service
  • Delivers services that exceed customer expectations for satisfaction and retention.
  • Acts as a role model to demonstrate appropriate behaviors.
  • Manages daily operations, ensuring quality standards and customer expectations are consistently met.
  • Takes proactive measures when addressing guest concerns.
  • Sets a positive example for guest relations.
  • Maintains availability and approachability for all guests.
  • Reviews guest feedback and satisfaction results with team members.
  • Responds promptly to customer service requests.

Additional Responsibilities
  • Provides information to supervisors and colleagues through various communication methods.
  • Analyzes information and evaluates results to determine the best solutions for problems.
  • Performs hourly job functions as necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Understands budgets, operating statements, and payroll reports.

The hourly pay range for this position is competitive.

Marriott offers a comprehensive benefits package, including health care benefits, a 401(k) plan with company match, employee stock purchase plan, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts, flexible spending accounts, tuition assistance, and other wellness benefits.

Benefits may be subject to eligibility, waiting periods, contributions, and other requirements.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and fostering an inclusive culture. We uphold non-discrimination policies based on disability, veteran status, or any other protected basis under applicable law.

Join a team that sets the standard for exceptional luxury service worldwide, creating memorable experiences for guests. As part of Marriott International, you will have the opportunity to grow and thrive in a supportive environment that values creativity, thoughtfulness, and compassion.

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