Clinical Account Specialist

7 days ago

Provo, Utah, United States J&J Family of Companies Full time
Clinical Account Specialist Job Description

We are seeking a highly skilled Clinical Account Specialist to join our team at Biosense Webster, Inc. in Salt Lake City, Ogden, and Provo, UT. As a Clinical Account Specialist, you will play a critical role in providing expert clinical product and technical assistance to physicians and EP Lab Staff on the effective use of our systems and catheter equipment.

Key Responsibilities:

  • Provide expert clinical product and technical assistance to physicians and EP Lab Staff on the effective use of our systems and catheter equipment.
  • Educate customers on all our products to optimize effective usage by providing technical and clinical information and in-service training.
  • Collaborate with peers to share best practices to increase value for customers.
  • Use consultative selling techniques to identify potential sales opportunities within the account.
  • Creates awareness of our solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
  • Maximize customer case support capability through proper planning and scheduling techniques.
  • Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.
  • Develop and share best practices with US Field Sales and Service colleagues and internal partners.
  • Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
  • Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
  • Prioritize and appropriately respond to requests in a high-stress environment.
  • Maintain composure and problem-solving focus during stressful interactions.
  • Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
  • Provide mentoring for new BWI commercial team members as requested.
  • Respond daily to requests by email and voicemail from customers, practitioners and partners.
  • Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
  • Maintain Safe Fleet standards according to Company guidelines.
  • Communicate business related issues or opportunities to next management level.
  • Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
  • Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
  • Perform other duties assigned as needed.

Requirements:

  • A minimum of a Bachelor's degree, or 4 years of relevant professional work/military experience.
  • A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment, or completion of the Company's ACAS program.
  • A valid driver's license issued in the United States.
  • Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
  • Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
  • The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
  • Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs.
  • May be required to lift up to 60 lbs.

Preferred Qualifications:

  • Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
  • Maintaining at least one of the following industry certifications - CEPS (IBHRE), RCES/RCIS.
  • Experience working with highly complex technical systems and/or working in a critical patient care setting.
  • Effective and timely communicator with co-workers and all levels of patient care team.
  • Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
  • Problem solver who can think critically in high pressure environments.
  • Receptive to constructive feedback and collaborates and works well in team environment.
  • Able to take large amounts of data and translate information into actionable insights.
  • Hunger for learning and building new skills.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.

Primary Location: NA-US-Utah-Salt Lake City

Other Locations: NA-US-Utah-Ogden, NA-US-Utah-Provo

Organization: Biosense Webster Inc

Job Function: Technical Sales - MedTech (Commission)

Req ID: W

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