Reservation Services Coordinator

3 days ago


Honolulu, Hawaii, United States Hilton Hotels & Resorts Full time

We are looking for a highly skilled Reservation Services Coordinator to join our reservations sales team at Hilton Hotels & Resorts. In this role, you will be responsible for securing and processing reservations for guest accommodation while providing exceptional customer service.

About the Role:

  • As a Reservation Services Coordinator, you will answer telephone inquiries in a friendly, enthusiastic, and courteous manner.
  • You will employ sales techniques to secure and process reservations for guest accommodation.

Responsibilities:

  • Process guest reservations and manage room inventory.
  • Respond to guest inquiries and resolve any issues that may arise.
  • Collaborate with colleagues to ensure seamless delivery of services.
  • Stay up-to-date with hotel policies, procedures, and promotions.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of customer-facing experience in hospitality, sales, or a related field.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Estimated Salary:$50,000 - $75,000 per year (based on location and experience).



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