Reservation Services Coordinator
3 days ago
We are looking for a highly skilled Reservation Services Coordinator to join our reservations sales team at Hilton Hotels & Resorts. In this role, you will be responsible for securing and processing reservations for guest accommodation while providing exceptional customer service.
About the Role:
- As a Reservation Services Coordinator, you will answer telephone inquiries in a friendly, enthusiastic, and courteous manner.
- You will employ sales techniques to secure and process reservations for guest accommodation.
Responsibilities:
- Process guest reservations and manage room inventory.
- Respond to guest inquiries and resolve any issues that may arise.
- Collaborate with colleagues to ensure seamless delivery of services.
- Stay up-to-date with hotel policies, procedures, and promotions.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer-facing experience in hospitality, sales, or a related field.
- Excellent communication, problem-solving, and time management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Estimated Salary:$50,000 - $75,000 per year (based on location and experience).
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