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Client Engagement Specialist

2 months ago

Independence, Kansas, United States Indigo Books & Music Full time

Customer Experience Representative

Part-time | Stratford, ON

Company Overview

At Indigo, we are passionate about storytelling and creating memorable experiences. We seek enthusiastic, customer-oriented individuals who can help us fulfill our mission across our numerous Indigo, Indigospirit, Chapters, and Coles locations throughout Canada. We provide a range of exciting roles within our retail stores, distribution centers, and corporate office for those who share our vision and wish to be part of a vibrant and rewarding culture.

About Us

We cherish literature and all things beautiful.

We are Canada's Cultural Department Store.

Books are our essence, and Great Books are just the beginning.

We adhere to the following principles:

  • We exist to bring joy to our customers with every interaction.
  • Our mission is to create delightful moments for our clientele.
  • We treat each other as we would treat a cherished friend.
  • We motivate one another to achieve our best work.
  • We strive to spark creativity and innovation daily.
  • We contribute positively to the communities we serve.

Position Overview

In this role, you will foster an atmosphere that encourages genuine employee and customer interactions, guided by our commitment to joy. You will exemplify the Indigo values by being genuine, seeking inspiration, and understanding your audience, influencing customers through the narratives you share and connecting them to our brand.

Key Responsibilities

  • Create a friendly and inviting atmosphere in our stores.
  • Enhance the lives of our customers through exceptional service.
  • Utilize our products to narrate engaging stories.
  • Interact and connect with customers on the sales floor.
  • Curate tailored product selections for each customer.
  • Ensure adherence to Visual Standards.
  • Exemplify Indigo's High Performance Characteristics.
  • Stay informed about new products, promotions, and initiatives.
  • Contribute to a safe environment where health and safety are prioritized.
  • Respond promptly to customer feedback.
  • Hold yourself and others accountable for performance.
  • Engage in self-development and provide constructive feedback to peers and leadership.
  • Share insights with leadership on enhancing employee and customer experiences.

Qualifications

  • Experience in specialty retail or a similar environment is preferred but not mandatory.
  • Willingness to adapt, learn, and engage with all aspects of the store.
  • Commitment to delivering an outstanding employee and customer experience.
  • Ability to remain mobile on the sales floor for extended periods.
  • Capability to lift medium to large items, up to 40 pounds, using appropriate safety measures.
  • Availability for a flexible schedule, including evenings, weekends, and holidays.
  • Bilingualism (French/English) is required for positions in Quebec; additional languages are an asset.