Order Processing Specialist

1 week ago


Pawtucket, Rhode Island, United States Pet Food Experts Inc Full time
Job Overview

Pet Food Experts Inc is seeking a detail-oriented Order Processing Representative to join our team. As a key member of our distribution team, you will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner.

Key Responsibilities:

  • Process orders and delivery discrepancies for retailers, vendors, and sales team
  • Keep all account notes up to date as related to order processing
  • Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill rates
  • Facilitate the resolution of any reported discrepancies
  • Research and resolve discrepancies by working with internal and external stakeholders
  • Create, process, and close RGA's (Return Goods Authorization) and Invoice credits
  • Share recalled product information as needed with retailers

Requirements:

  • Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment
  • Strong initiative and self-direction with a commitment to results
  • High School Education or equivalent required, college degree a plus
  • Prior Call center experience, a plus
  • Prior experience with a CRM platform a plus
  • Prior industry product knowledge, a plus

What We Offer:

  • Full benefits package (medical, dental and vision), PTO, 401(k) match
  • Paid Holidays
  • Paid parental leave
  • Pet perks product discounts
  • Hybrid schedule

Pet Food Experts Inc is an equal opportunity employer. We do not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.



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