Leasing and Occupancy Specialist

6 days ago

Pawtucket, Rhode Island, United States WinnCompanies Full time
Job Summary

We are seeking a highly skilled and customer-focused Leasing and Occupancy Specialist to join our team at WinnCompanies. As a key member of our leasing team, you will be responsible for performing all day-to-day leasing and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals.

Key Responsibilities
  • Complete both Low-Income Housing Tax Credit (LIHTC) and Project-Based Section 8 certifications.
  • Interact with prospective and current residents to achieve maximum occupancy.
  • Generate and manage traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
  • Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
  • Deliver customer service that exceeds expectations for new and current residents.
  • Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
  • Review, prioritize, and distribute resident service requests as required.
  • May assist with the planning and facilitation of property events or programs required by the mixed-income program guidelines.
  • May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional, or corporate initiatives.
  • Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
  • Remain current with local events and hiring trends that may have an impact on the property.
  • Remain up-to-date with federal, state, or other regulatory requirements and programs.
Requirements
  • High school diploma or GED equivalent.
  • 1-3 years of relevant work experience.
  • Direct, start-to-finish experience completing LIHTC and Project-Based Section 8 certifications.
  • Proficiency in Microsoft Office applications.
  • Solid organizational and administrative skills.
  • Excellent customer service skills.
  • Outstanding verbal and written communication skills.
  • Superb attention to detail.
Preferred Qualifications
  • Associate's degree.
  • Bilingual in English and Spanish.
  • Experience with Yardi or RealPage property management software.
  • SHCM certification.
  • Certified Occupancy Specialist (COS) certification.
  • Certified Professional of Occupancy (CPO) certification.

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