Senior Manager of Enterprise Customer Engagement
6 days ago
About Checkr
At Checkr, we're committed to building people infrastructure for the future of work. Our mission is to provide fast and fair screening solutions for hiring teams, helping them make informed decisions about job seekers. Since our founding in 2014, we've served over 100,000 customers, including prominent companies like DoorDash, Coinbase, Lyft, Instacart, and Airtable.
We're proud to be recognized on the Forbes Cloud 100 2024 List and named a Y Combinator 2024 Breakthrough Company. Our innovative approach to screening has revolutionized the hiring process, making it faster and more efficient.
About the Role/Team
We're seeking an experienced Senior Manager, Enterprise Customer Success to join our team. As a leader, you'll be responsible for overseeing a team of skilled Customer Success Managers, driving customer success initiatives, and collaborating cross-functionally to achieve ambitious account goals.
Your Key Responsibilities:
- Lead and Develop a High-Performing Team: Recruit, mentor, and manage experienced Customer Success Managers, fostering their professional growth and ensuring they have the necessary tools and support to excel.
- Oversee Strategic Customer Relationships: Ensure strategic alignment with key customers, acting as an escalation point for critical issues and fostering strong, trust-based partnerships up to VP and SVP levels within customer organizations.
- Drive Customer Success Initiatives: Develop and implement strategies to maximize customer value realization, satisfaction, and retention across your team's portfolio.
- Collaborate Cross-Functionally: Partner with Sales, Account Management, Product, Engineering, Support, and Executive teams to advocate for customer needs, share information openly, and drive continuous improvement.
- Achieve Operational Excellence: Monitor team performance metrics, manage resources effectively, and ensure adherence to best practices while encouraging innovation and simplification.
- Facilitate Account Expansion: Collaborate closely with Account Management to identify and pursue account growth and expansion opportunities, aligning with customer goals and delivering additional value.
About You
We're looking for a seasoned leader with at least 6 years of experience in Customer Success, Account Management, or related roles, with a minimum of 3 years in a leadership or managerial position. You should have a proven track record of leading high-performing teams, demonstrating problem-solving skills using critical thinking and data analysis, possessing excellent written and verbal communication skills, and exhibiting integrity, inclusion, and a passion for excellence.
What We Offer
We offer a competitive compensation package, including an estimated salary range of $170,366 to $200,431 in Denver, CO. Additionally, you will receive 100% medical, dental, and vision coverage, up to $25K reimbursement for fertility, adoption, and parental planning services, flexible PTO policy, learning and development allowance, monthly wellness stipend, and home office stipend. We prioritize transparency, providing a hybrid work environment that strengthens collaboration, drives innovation, and encourages connection.
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