Travel Sales Specialist

24 hours ago

Antioch, California, United States AAA Northern California, Nevada & Utah Full time

Job Summary:

We are seeking a highly motivated and customer-focused Travel Sales Counselor to join our team at AAA Northern California, Nevada & Utah. As a Travel Sales Counselor, you will be responsible for providing exceptional travel sales and support experiences to our Members while attracting new clientele.

Key Responsibilities:

  • Sell International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
  • Research and compare AAA Travel Partner packages to match up with member needs for delivering exceptional member experiences.
  • Stay current with world events and latest travel industry developments and trends, and provide relevant information to Members.
  • Process and interpret travel documents for Members purchasing travel products with AAA and inform them of governmental requirements.
  • Initiate contact with Members and past customers to prospect for new business and encourage repeat business.
  • Cross-sell products and services, such as insurance (P&C, Life), new membership accounts, etc.

Requirements:

  • Basic computer skills and industry-specific applications, as well as strong telephone skills.
  • GDS experience required (Apollo/Galileo/Travelport).
  • Knowledge of travel products and worldwide geography, the ability to read and interpret maps and brochures.
  • Strong consultative selling skills with the ability to listen to Member needs.
  • Bilingual communication skills are a plus.

Education and Experience:

  • High school diploma or equivalent.
  • 2 years of recent experience selling international and domestic travel services (preferred).
  • Travel Institute certification as CTA, CTC, or CTIE (preferred).

Work Environment:

  • Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
  • May travel by car, plane or other form of transportation to attend business meetings or conferences.

Compensation and Benefits:

Competitive hourly base + commissions. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. While top performers earn more, we expect most employees to earn between $0 - $38,000 annually in incentives, contingent on performance. New Travel Counselors are eligible for a bonus guarantee for the first five quarters.

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