Patient Service Specialist Trainer
16 hours ago
Xpress Wellness Urgent Care is seeking a highly skilled Patient Service Specialist Trainer to join our team. As a Patient Service Specialist Trainer, you will be responsible for conducting training sessions for front office staff on various activities, including managing the reception area, handling mail, verifying insurance, and maintaining patient data accuracy.
Key Responsibilities:
- Train staff on how to provide exceptional customer service and act as a patient concierge in the reception and lobby area.
- Conduct training sessions on obtaining registration data, insurance information, and photo ID at each encounter.
- Train staff on how to verify patient's insurance and accurately enter/update patient information.
- Explain HIPAA guidelines and rules to staff and ensure confidentiality of patient, staff, and physician information.
- Train staff on how to balance daily charges and manage patient charts.
- Explain our culture and expectations of assisting other staff when needed in a positive, team-centered manner.
- Train staff on how to contract with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
Requirements:
- High School Diploma or equivalent required, Associates preferred.
- 1-3 years of prior medical office experience preferred.
Benefits:
- Competitive pay.
- Generous PTO.
- Health, dental, vision, and retirement package with employer match.
- Short-term disability + long-term disability options.
- Life insurance.
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