Strategic Operations Partner

5 days ago

San Francisco, California, United States Voiceflow Full time

About the Role:

The Chief of Staff will serve as a trusted advisor to the CEO, providing strategic support and operational expertise to drive business growth and success. This role requires a highly skilled and experienced professional who can navigate complex business operations, develop and implement strategic initiatives, and build strong relationships with key stakeholders.

Key Responsibilities:

  • Manage and execute on special projects and strategic initiatives across the company, in partnership with relevant department leaders.
  • Monitor and measure progress toward company performance objectives, and develop and execute action plans to support the teams achievement of performance objectives.
  • Discover solutions to issues affecting the performance of teams or the organization, and assist leadership team advance toward business milestones.
  • Provide data analysis and metrics of companys productivity to the executive team, and suggest ways to improve workflow, teamwork, and budget management.
  • Compile and edit research-based briefing materials and presentations for key meetings, cross-functional meetings, and other such meetings as may be needed from time to time.
  • Build and maintain trusted relationships with key customers, partners, stakeholders, and vendors to support the growth of the business.
  • Ensure a tight process for the drafting and review of quarterly and annual OKRs, and facilitate the review of such in a way that will surface key focus areas, projects of cross-functional overlap, and the requisite resources from each area.
  • Assist the CEO in the management of their direct reports and key initiatives, ensuring timely follow-up on various action items, continuity, and focus of periodic check-ins.

Requirements:

  • Bachelors degree and 3+ years consulting at top-tier firm.
  • Preferred: MBA.
  • Preferred: previous experience in venture-backed startups with an understanding of technology and/or healthcare.
  • Experience in program management and juggling many different tasks under tight deadlines and shifting priorities as needed.
  • Strong analytical, organizational, research, planning, communication, and project management skills.
  • Experience visualizing data and synthesizing insights for recommendations to key stakeholders.
  • Ability to take initiative and work autonomously.
  • Comfort working with remote teams.
  • Adept at creating and maintaining operational excellence through strategy development and process excellence to improve team performance.
  • Can define how a project may benefit the companys efficiency and strategic plan and help execute it.
  • Outstanding communications skills in both written and spoken English.
  • Excellent proficiency using Google Suite of products (Mail, Docs, Sheets, and Calendar).
  • Skilled in relationship building with a high sense of integrity.

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