Insurance Customer Service Representative

2 days ago


Diamond Bar, California, United States State Farm Insurance Full time
Job Summary

As an Office Representative at State Farm Insurance, you will play a vital role in providing exceptional customer service and support to our clients. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

Key Responsibilities
  • Assist customers with their insurance needs and provide personalized support
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring seamless communication and service delivery
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals
  • Promote and cross-sell insurance products and services, identifying opportunities to enhance customer satisfaction and loyalty
  • Assist with claims processing and follow-up, ensuring timely and efficient resolution of customer issues
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong organizational and time management skills, with attention to detail and accuracy
  • Proficiency in Microsoft Office and other software applications
  • Ability to learn and adapt to new systems and processes
What We Offer

State Farm Insurance offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity.



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