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Customer Service Liaison

4 weeks ago

Diamond Bar, California, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**
As a Customer Relations Representative at State Farm Insurance, you will play a vital role in delivering exceptional customer experiences.

**Key Responsibilities:**

* Assist customers with their insurance needs and provide personalized support
* Process policy changes, claims, and payments accurately and efficiently
* Maintain customer records and update information as necessary
* Collaborate with team members to ensure seamless customer experiences
* Promote and cross-sell insurance products and services to meet customer needs
* Handle escalated customer complaints and concerns with professionalism and empathy
* Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
* Participate in ongoing training and development programs to enhance knowledge and skills

**What We Offer:**

* A dynamic and collaborative work environment
* Opportunities for professional growth and development
* A competitive compensation package

**Requirements:**

* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Proficiency in insurance policies and regulations
* Excellent problem-solving and analytical skills

**About Us:**

State Farm Insurance is a leading provider of insurance and financial services. We are committed to delivering exceptional customer experiences and building strong relationships with our customers and communities.