Auto Claim Representative Trainee
2 weeks ago
At Travelers Insurance, we're committed to delivering exceptional customer experiences and providing innovative solutions to our customers. As an Auto Claim Representative Trainee, you'll play a critical role in helping us achieve this goal.
Key Responsibilities:- Participate in a comprehensive training program to develop skills in investigating, evaluating, and resolving claims
- Work closely with Unit Managers and mentors to promptly resolve assigned claims
- Deliver consistent service quality throughout the claim life cycle, including customer contacts, coverage analysis, investigation, and negotiation
- Review and analyze coverage and apply policy conditions, provisions, exclusions, and endorsements for Auto Damage only claims
- Investigate each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability, and damages
- Recognize and request appropriate inspection types based on the details of the loss and coordinate the appraisal process
- Establish timely and maintain appropriate claim and expense reserves
- Negotiate and convey claim settlements within authority limits to insureds and claimants
- Bachelor's Degree preferred or a minimum of 2 years of work or customer service-related experience
- Demonstrated ownership attitude and customer-centric response to all assigned tasks
- Ability to work in a high-volume, fast-paced environment managing multiple priorities
- Attention to detail ensuring accuracy
- Keyboard skills and Windows proficiency, including Excel and Word
- Verbal and written communication skills
- Analytical thinking and judgment/decision-making skills
- Competitive salary and performance-based cash incentive awards
- Comprehensive benefits program, including health insurance, retirement plans, and paid time off
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
We're an equal opportunity employer and welcome diverse candidates to apply. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.
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