Auto Claim Representative Trainee

2 weeks ago


Diamond Bar, California, United States Travelers Insurance Full time
Auto Claim Representative Trainee

At Travelers Insurance, we're committed to delivering exceptional customer experiences and providing innovative solutions to our customers. As an Auto Claim Representative Trainee, you'll play a critical role in helping us achieve this goal.

Key Responsibilities:
  • Participate in a comprehensive training program to develop skills in investigating, evaluating, and resolving claims
  • Work closely with Unit Managers and mentors to promptly resolve assigned claims
  • Deliver consistent service quality throughout the claim life cycle, including customer contacts, coverage analysis, investigation, and negotiation
  • Review and analyze coverage and apply policy conditions, provisions, exclusions, and endorsements for Auto Damage only claims
  • Investigate each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability, and damages
  • Recognize and request appropriate inspection types based on the details of the loss and coordinate the appraisal process
  • Establish timely and maintain appropriate claim and expense reserves
  • Negotiate and convey claim settlements within authority limits to insureds and claimants
Requirements:
  • Bachelor's Degree preferred or a minimum of 2 years of work or customer service-related experience
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities
  • Attention to detail ensuring accuracy
  • Keyboard skills and Windows proficiency, including Excel and Word
  • Verbal and written communication skills
  • Analytical thinking and judgment/decision-making skills
What We Offer:
  • Competitive salary and performance-based cash incentive awards
  • Comprehensive benefits program, including health insurance, retirement plans, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment

We're an equal opportunity employer and welcome diverse candidates to apply. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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