Insurance Client Services Analyst

4 weeks ago


Gilbert, Arizona, United States The Cincinnati Insurance Companies Full time
Transform Your Career in Insurance

The Cincinnati Insurance Companies is seeking a skilled Client Services Analyst to join our Personal Lines Operations department. As a key member of our team, you will play a vital role in developing test matrices and test cases for the PLD Diamond system. Your expertise will ensure seamless user acceptance testing and contribute to the success of our organization.

Key Responsibilities:
  • Analyze system requirements and specification documentation to identify areas for improvement
  • Design and execute test cases that require self-direction, creativity, and system knowledge
  • Document defects discovered through test execution and validate their resolution
  • Research system problems and issues to provide effective solutions
  • Analyze data and reports to inform business decisions
  • Communicate system workflows and processes to users, ensuring a seamless experience
  • Advocate for the agents' workflow and business interests, driving business growth
  • Identify and research trends and issues among system users to inform product development
Requirements:
  • Technical aptitude and personal lines knowledge, including coverages, forms, practices, and processes
  • Data analytics skills and strong written and oral communication skills
  • Attention to detail and excellent customer service and communication skills
  • Team-oriented and able to take initiative, with strong decision-making, logical thinking, and judgment skills
  • Demonstrated experience with Microsoft Excel and working knowledge of Agile/Scrum practices
What We Offer:

The Cincinnati Insurance Companies provides a supportive and inclusive work environment, where you can grow and develop your skills. We offer competitive compensation, including a salary range of $50,000-$55,000 annually, as well as opportunities for professional growth and development. Our benefits and amenities package includes a range of perks and rewards to support your well-being and satisfaction. Join us in our mission to provide exceptional service and support to our customers and communities.

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