Technical Lead for Omni-Channel Solutions

4 days ago


Leawood, Kansas, United States Sunlighten Full time
Job Overview

Sunlighten, a leading provider of innovative solutions, is seeking a skilled Technical Lead to spearhead the development and management of omni-channel solutions. This individual will be responsible for delivering seamless customer experiences across multiple platforms, ensuring consistency in interactions with the Sunlighten brand.

The ideal candidate will possess advanced knowledge of Salesforce, Five9, and other digital engagement channels, with a proven track record of successfully implementing and managing integrations, data flows, and analytics. They will work closely with business leaders and IT teams to define, develop, and implement solutions that drive revenue growth and enhance customer experience.

Key Responsibilities:
  • Develop and refine an omni-channel engineering strategy aligned with company goals.
  • Own the daily administration and engineering of all omni-channel systems, including native and custom integrations.
  • Engineer and manage integrations for solutions such as Five9/Salesforce, Five9/NetSuite, Chat/Salesforce, SMS/Salesforce, and others.
  • Collaborate with business leadership (Sales, Marketing, Customer Care, Logistics) and IT leaders to define, develop, and implement omni-channel solutions.
  • Work with IT and Business Intelligence teams to manage data flows, KPIs, and performance metrics for all omni-channel solutions.

This position requires a strong technical background, excellent communication skills, and a passion for innovation. The successful candidate will have the opportunity to work with a talented team, driving business growth and shaping the future of customer experience.

Requirements:
  • Minimum 4 years of experience with Omni Channel Engineering – call center software, chat, sms, and other digital engagement channels.
  • Advanced knowledge of Salesforce (including integrations, managed packages, and customizations).
  • Expertise with Five9 is required along with similar omni-channel systems.
  • Experience working with IT and Business Intelligence teams on data flows, KPIs, and analytics to optimize performance.
  • Experience implementing and supporting integration platforms with deep knowledge of API's.
Benefits:
  • Competitive Salary: $120,000 - $150,000 per year.
  • Comprehensive Benefits Package.
  • Fully Equipped Fitness Center On-Site.
  • Lunch Program featuring a James-Beard Award Winning Chef.
  • Health, Dental, and Vision Insurance.
  • 401(k) with company contributions.
  • Profit Sharing.
  • Life and Short-Term Disability Insurance.
  • Professional Development and Tuition Reimbursement.
  • Associate Discounts on Saunas, Spa Products and Day Spa Services.


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