Business Solutions Leader

4 weeks ago

Baltimore, Maryland, United States Bridgeway Benefit Technologies Full time
Job Description

Job Summary:

We are seeking a highly skilled Project Manager to join our team at Bridgeway Benefit Technologies. As a key member of our Professional Services organization, you will be responsible for guiding our customers through the discovery and implementation processes that ensure best utilization of our software suite to improve transactional processing, calculations, and workflows foundational to the success of the customer's business.

Key Responsibilities:

  • Lead client implementations of our proprietary software from project kick-off through go-live and transition to support.
  • Manage communications, escalations, and expectations with internal and external stakeholders.
  • Develop project plans, regularly monitor and update schedules, budget and project estimates in our online professional services automation solution.
  • Assume accountability for on-time and in-budget delivery of projects.
  • Monitor, evaluate, and predict resources needed to reach objectives and manage resources in an effective and efficient manner.
  • Manage scope against contract deliverables, maintain margin objectives, and meet billable utilization objectives.
  • Identify potential risks affecting budget, timeline, and efficiency and develop strategies to mitigate these risks.
  • Create and maintain comprehensive project documentation.
  • Participate in process improvement activities to increase efficiency and speed to market for customer projects.
  • Perform risk management analysis to reduce project risks.
  • Collaborate across the enterprise to handle customer needs, including professional services, sales, support, engineering, and technical services/hosting.
  • Lead and facilitate requirement gathering, estimating, and creation of proposals.
  • Work with project teams to proactively define requirements and coordinate handoff and integration with engineering teams to keep project deliverables on track.
  • Ensure successful integration of project objectives into client business operations by coordinating training initiatives and ensuring adequate knowledge transfer to Client Services teams.
  • Track performance of the project portfolio against key metrics, including identifying areas for improvement and making recommendations for project efficiencies.

Qualifications:

  • 4+ years' experience planning and managing the implementation of enterprise-level software or IT consulting projects to external stakeholders, including ownership of budget and schedule.
  • Ability to work on challenging projects that require creativity and prioritizing workloads.
  • Proven ability to solve problems creatively.
  • Excellent analytical skills.
  • Strong interpersonal skills and extremely resourceful.
  • Knowledge of Agile Scrum projects, methods, and principles.
  • Experience with managing projects using an online professional services automation solution such as Kantata, Netsuite, AdaptiveWork.
  • Strong MS Office skills.
  • Bachelor's degree in a related discipline.
  • Project Management Professional Certification (PMP), preferred.

Bridgeway Benefit Technologies is an Equal Opportunity Employer.

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