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Guest Service Representative

2 months ago

Estero, Florida, United States Essex Hotel Management Full time
Job Title: Guest Service Agent

The TownePlace Suites by Marriott - Estero, managed by Essex Hotel Management, is seeking a driven Guest Service Agent to provide exceptional customer service and ensure a positive experience for our guests.

Responsibilities:
  • Greet guests and visitors with a warm and welcoming demeanor
  • Check guests in and out of the hotel, ensuring accuracy of information and timely processing
  • Answer phone calls and respond to inquiries in a timely and professional manner
  • Provide information about hotel amenities, services, and local attractions
  • Handle guest complaints and resolve issues in a timely and effective manner
  • Maintain a clean and organized front desk area
  • Assist with administrative tasks as needed
What We're Looking For:

We're seeking teammates who embody our company values: DRIVEN. This means being dedicated to finding solutions, responsive to our partners and guests, and committed to integrity and excellence.

Requirements:
  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and accuracy
  • Proficient in Microsoft Office and other computer programs
  • Ability to work a flexible schedule, including weekends and holidays
Salary:

$16/hour