Healthcare Referral Coordinator

2 weeks ago


Nashville, Tennessee, United States Matthew Walker Comprehensive Health Center Full time
Job Summary

We are seeking a skilled and resourceful Referral Specialist to join our team at Matthew Walker Comprehensive Health Center. As a key member of our quality improvement team, you will play a vital role in ensuring timely and accurate processing of patient referrals.

Key Responsibilities
  • Process patient referrals in a timely and efficient manner, responding to general information inquiries and ensuring accurate ICD-9 and CPT codes.
  • Manage a high volume of incoming telephone calls from patients, insurance companies, and other healthcare providers, providing exceptional customer service and resolving issues promptly.
  • Collaborate with insurance companies, patients, and center staff to ensure referral requests are processed and documented completely and in a timely manner.
  • Obtain prior authorization from insurance carriers and follow up to ensure referral appointments are kept by patients.
  • Case coordinate for chronic diseases and preventive care for patients, working cooperatively with healthcare providers and administrative staff.
Requirements

We are looking for a highly organized and detail-oriented individual with excellent communication and customer service skills. A high school diploma or equivalent is required, with a college degree or higher education level preferred. Knowledge of automated call distributor telecommunication systems is a plus.



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