Treatment Coordinator

5 days ago

Fort Collins, Colorado, United States Crane & Seager Orthodontics Full time
Job Title: Treatment Coordinator

At Crane & Seager Orthodontics, we are seeking a highly organized and detail-oriented Treatment Coordinator to join our team.

Job Summary:

The Treatment Coordinator will be responsible for ensuring the smooth and successful appointments of all new patients. This includes setting up treatment rooms, welcoming new patients, and ensuring that all necessary paperwork is completed.

Key Responsibilities:

  • Set up treatment rooms for all new patient exams
  • Welcome new patients/parents promptly with a warm smile
  • Ensure new patient experience is enjoyable every single time
  • Check all new patient charts to ensure info was correctly entered upon scheduling
  • Have iPad ready for new patients that have not filled this out prior to appointment
  • Responsible for new patient paperwork to ensure it has been completed. Map in fields from the online questionnaire into chart. Ensure process is compliant with HIPPA laws.
  • Complete New Patient Xrays for appointment
  • Give accurate and correct pricing based on treatment plan recommendations. May include expected insurance amount if insurance has been previously verified for the specific patient.
  • Work numbers for new patients and set up comfortable monthly payments that align with office guidelines
  • Keep records of all contracts, fees, referral, and other important information
  • Help to fill the schedule when needed by communicating with the Front Desk Coordinators
  • Ensure accurate charting and insurance information has been entered in correctly for Insurance Coordinator to submit once contract is signed.
  • New insurance information to be collected and scanned into chart by obtaining a copy of front and back of insurance card as well as half sheet filled out.
  • Sign contract with patient or parent before but no later than banding date. Have contract to Insurance coordinator by next working day.
  • Answer any questions patient might have regarding treatment
  • Work with Practice Managers to ensure all contracts and documents are up to date, gathers needed information, and update as changes take place.
  • Attend all staff meetings, front office meetings, and daily huddles.
  • Representing the practice in a positive way inside and outside of the office.

Requirements:

  • At least 1 year of treatment coordinating experience is required
  • Be self-motivated, organized, and have a positive attitude
  • Possess great understanding of dental terminology
  • Have excellent communication and written skills
  • Have excellent public relations skills
  • Work well with patients and team
  • Be experienced in delivering high-level customer service
  • Committed to the position arriving on time daily and staying late as needed.
  • Excellent computer skills including Microsoft Word, Excel, Teams, and Outlook

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