Gaming Floor Supervisor

1 week ago


Aurora, Colorado, United States PENN Entertainment Full time

Job Summary

The Casino Operations Assistant Shift Manager is a key role within the PENN Entertainment team, responsible for overseeing the daily management of a designated shift in the Casino Operations department.

Key Responsibilities

  • Supervise staff and ensure adherence to scheduling and customer service standards
  • Coordinate with manager to address scheduling concerns and ensure guest satisfaction
  • Assist in the budget process by providing recommendations and supporting compliance to departmental budget initiatives
  • Provide oversight for the gaming floor on assigned shift, ensuring customer service standards are met
  • Effectively handle customer concerns and requests, monitoring chips and cash transactions between dealers and customers
  • Verify table inventories and manage table limits, ensuring accountability of gaming equipment
  • Assist with overall strategies for customer service, revenue growth, and expense management to maximize profitability
  • Address and manage team member feedback, suggestions, complaints, and grievances, ensuring overall engagement of team members
  • Ensure compliance with all regulatory requirements within area of responsibility and report potential issues to management

Qualification Requirements

  • Must be at least 21 years of age
  • Bachelor's degree from a four-year college or university, or minimum of three years of experience in a comparable Table Games and/or Slots leadership position, or equivalent combination of education and experience
  • Thorough knowledge of all Table Games and Table Games/or Slots operations
  • Excellent skills in written and oral communication, proficiency in Microsoft applications (Excel, Word), and knowledge of Slot operating systems


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