Customer Service Specialist

2 weeks ago


Plainfield, Indiana, United States hendrickstherapy Full time
Position Overview

At Hendricks Therapy, our commitment is to deliver exceptional outpatient mental health services to individuals who trust us with their care. We prioritize acceptance and compassion, acknowledging that every individual deserves respect and understanding on their path to improved mental health. Our aim is to empower, educate, and support individuals, families, and the broader community.

Role Summary:

As a Customer Service Specialist, you will serve as the initial point of contact for our clientele. Your responsibilities will include managing both incoming and outgoing communications, addressing customer inquiries, resolving issues, and providing comprehensive information regarding our offerings. Your primary objective is to foster a positive customer experience and cultivate enduring relationships with our clients.

Key Responsibilities:

  • Conduct outbound communications to follow up with clients, share information, and address any concerns.
  • Efficiently and effectively resolve customer issues and complaints.
  • Deliver precise information regarding products, services, and organizational policies.
  • Maintain thorough and accurate documentation of customer interactions and transactions.
  • Refer complex issues to the appropriate department or supervisor as necessary.
  • Achieve or surpass performance metrics and customer satisfaction objectives.
  • Stay informed about product knowledge, company updates, and industry developments.
  • Collaborate with colleagues to ensure a cohesive customer experience.

Qualifications:

Essential Requirements:

  • High school diploma or equivalent qualification.
  • Outstanding verbal and written communication abilities.
  • Strong analytical skills and attention to detail.
  • Capability to manage high call volumes and thrive in a dynamic environment.
  • Proficiency in utilizing computer systems and customer service software.
  • Positive demeanor and a robust work ethic.
  • Flexibility to work varied hours, including evenings and weekends as required.

Compensation and Benefits:

Employment Type:

  • Full-Time Hourly Non-Exempt (approximately 35+ hours weekly)
  • Opportunities for Medical, Dental, Vision, and Life Insurance coverage
  • Short-term and Long-term Disability Insurance options available
  • 401K plans with company matching up to 2%
  • PTO accrual from the first day of employment, usable after a specified period
  • Paid Holidays
  • Regular catered lunches

*Due to potential conflicts of interest, applications from current or former patients of Hendricks Therapy are not accepted.



  • Plainfield, Indiana, United States Ingles Markets, Incorporated Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Ingles Markets, Incorporated. As a Customer Service Manager, you will be responsible for providing exceptional customer service, ensuring a high level of productivity, and maintaining a safe and clean work environment.Key ResponsibilitiesProvide exceptional customer...


  • Plainfield, Indiana, United States Circle K Stores, Inc. Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales and customer service efforts of our...


  • Plainfield, Indiana, United States Crew Carwash Full time

    About UsCrew Carwash is a dynamic and growing company that values its employees and customers. We are committed to providing excellent service and creating a positive work environment.Job SummaryWe are seeking a friendly and enthusiastic Customer Service Team Member to join our team. As a Customer Service Team Member, you will be responsible for providing...


  • Plainfield, Indiana, United States Government Employees Insurance Company Full time

    Customer Service Representative Role OverviewWe are seeking experienced professionals to provide exceptional customer service and support to our policyholders. As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries, making policy changes, and providing recommendations.Key Responsibilities:Provide...


  • Plainfield, Indiana, United States New Wave Home Solutions Full time

    Job OverviewNo On-Call Duties RequiredBecome a part of the New Wave Home Solutions team and take the next step in your career with a company that prioritizes your professional development, well-being, and achievements. At New Wave Home Solutions, we are committed to providing more than just HVAC services; we cultivate a nurturing and rewarding workplace...


  • Plainfield, Indiana, United States MillenniumSoft Inc Full time

    Job OverviewPosition: Warehouse Operations SpecialistShift: 2nd Shift (2:45 PM - 11:15 PM, overtime as needed)General SummaryThe Warehouse Operations Specialist plays a crucial role in the distribution and warehousing of products. This position does not require a high school diploma, and the pay rate includes shift differentials.Key...


  • Plainfield, Indiana, United States MillenniumSoft Inc Full time

    Job OverviewPosition: Warehouse Operations SpecialistShift: 2nd Shift (2:45 PM - 11:15 PM, overtime as needed)General SummaryThe Warehouse Operations Specialist plays a crucial role in the distribution and warehousing processes, ensuring efficient handling of products. A high school diploma is not mandatory, and the compensation includes a shift...


  • Plainfield, Indiana, United States Kelly Services, Inc. Full time

    Job SummaryWe are seeking a skilled Chemical Process Specialist to join our team at Kelly Services, Inc.Key Responsibilities:Operate and maintain equipment of various sizes and weights, ensuring safe and efficient production processes.Perform a range of functions associated with manufacturing operations, including setup, changeover, and operation of...


  • Plainfield, Indiana, United States MillenniumSoft Inc Full time

    Job OverviewThe Warehouse Operations Specialist plays a crucial role in the efficient distribution of products within our facility. This position primarily involves working the 2nd shift from 2:45 PM to 11:15 PM, with overtime as necessary.Key ResponsibilitiesOrder Fulfillment: Accurately process customer orders by scanning barcodes, picking items, and...


  • Plainfield, Indiana, United States Clean Earth Full time

    Job Description**About Clean Earth**Clean Earth is a leading provider of waste solutions, dedicated to ensuring a cleaner and greener planet for generations to come. Our company values employee care, safety, and career growth, offering a range of benefits and opportunities for advancement.**Job Summary**We are seeking an experienced Order Management...


  • Plainfield, Indiana, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled Pharmacy Technician Specialist to join our team at Indiana University Health. As a key member of our Pharmacy Services team, you will play a critical role in ensuring compliance with regulatory, legal, and accrediting bodies.Key ResponsibilitiesSupport the perpetual compliance efforts for regulatory, legal, and...


  • Plainfield, Indiana, United States Ecolab Full time

    Position Overview:We are seeking dedicated and customer-oriented individuals to fill the role of Pest Control Technician. This position includes a comprehensive, paid training program lasting five weeks, aimed at equipping you with the necessary skills and resources to excel in the pest control industry. No prior experience is required, and once you are...


  • Plainfield, Indiana, United States Ecolab Full time

    Job Overview:We are seeking dedicated and customer-oriented individuals to become part of our organization.Begin your journey as a Pest Control Technician through our extensive 5-week PAID TRAINING program, tailored to equip you with the essential skills and resources to excel in your profession. No prior experience is necessary. Once you are assigned to a...

  • Food Service Assistant

    2 months ago


    Plainfield, Indiana, United States tapwage Full time

    POSITION TITLE:Food Service AssistantJOB CODE:410CDIVISION:Business ServicesSALARY SCHEDULE:Food and Nutrition ServicesDEPARTMENT:Food and Nutrition ServicesWORKDAYS:180REPORTS TO:Manager, Food and Nutrition ServicesPAY GRADE:NW14FLSA:Non-ExemptPAY FREQUENCY:Bi-WeeklyPRIMARY FUNCTION:Perform food service duties as assigned by the...


  • Plainfield, Indiana, United States Clean Earth Full time

    Job OverviewCompany Overview:Clean Earth stands as a leader in the specialty waste management sector in the United States, offering innovative solutions for the remediation, disposal, recycling, and beneficial reuse of contaminated materials, including hazardous and non-hazardous waste. Our extensive range of services caters to various industries, such as...


  • Plainfield, Indiana, United States Clean Earth Full time

    Job OverviewCompany Overview:Clean Earth stands as a leading specialty waste management firm in the United States, offering comprehensive solutions for the remediation, disposal, recycling, and beneficial reuse of contaminated materials, including hazardous and non-hazardous waste. Our extensive range of technologies and services caters to various sectors,...


  • Plainfield, Indiana, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Pharmacy Logistics and Operations Specialist to join our team at Indiana University Health. As a key member of our logistics team, you will play a critical role in ensuring the smooth receipt and storage of pharmaceuticals and medical supplies.Key ResponsibilitiesInspect and verify all inbound...


  • Plainfield, Indiana, United States Clean Earth Full time

    Job OverviewCompany Overview:Clean Earth stands as a leader in the specialty waste management sector across the United States, offering innovative solutions for the remediation, disposal, recycling, and beneficial reuse of contaminated materials, including hazardous and non-hazardous waste. Our extensive range of services caters to various industries such as...


  • Plainfield, Indiana, United States Dick's Sporting Goods Full time

    Position Overview: As a Material Handler at Dick's Sporting Goods, you will play a crucial role in our logistics operations. Your responsibilities will include:Receiving and Processing: Unloading and staging cartons and oversized items with precision.Efficient Storage: Utilizing safe and effective material handling techniques to optimize trailer...


  • Plainfield, Indiana, United States Clean Earth Full time

    Job Description**About Clean Earth**Clean Earth is a leading provider of waste solutions, dedicated to environmental sustainability and responsible business practices. We take pride in our commitment to employee care, safety, and career growth opportunities.**Job Summary**The Order Management Specialist plays a critical role in ensuring the smooth execution...