Customer Service Specialist
2 weeks ago
At Hendricks Therapy, our commitment is to deliver exceptional outpatient mental health services to individuals who trust us with their care. We prioritize acceptance and compassion, acknowledging that every individual deserves respect and understanding on their path to improved mental health. Our aim is to empower, educate, and support individuals, families, and the broader community.
Role Summary:
As a Customer Service Specialist, you will serve as the initial point of contact for our clientele. Your responsibilities will include managing both incoming and outgoing communications, addressing customer inquiries, resolving issues, and providing comprehensive information regarding our offerings. Your primary objective is to foster a positive customer experience and cultivate enduring relationships with our clients.
Key Responsibilities:
- Conduct outbound communications to follow up with clients, share information, and address any concerns.
- Efficiently and effectively resolve customer issues and complaints.
- Deliver precise information regarding products, services, and organizational policies.
- Maintain thorough and accurate documentation of customer interactions and transactions.
- Refer complex issues to the appropriate department or supervisor as necessary.
- Achieve or surpass performance metrics and customer satisfaction objectives.
- Stay informed about product knowledge, company updates, and industry developments.
- Collaborate with colleagues to ensure a cohesive customer experience.
Qualifications:
Essential Requirements:
- High school diploma or equivalent qualification.
- Outstanding verbal and written communication abilities.
- Strong analytical skills and attention to detail.
- Capability to manage high call volumes and thrive in a dynamic environment.
- Proficiency in utilizing computer systems and customer service software.
- Positive demeanor and a robust work ethic.
- Flexibility to work varied hours, including evenings and weekends as required.
Compensation and Benefits:
Employment Type:
- Full-Time Hourly Non-Exempt (approximately 35+ hours weekly)
- Opportunities for Medical, Dental, Vision, and Life Insurance coverage
- Short-term and Long-term Disability Insurance options available
- 401K plans with company matching up to 2%
- PTO accrual from the first day of employment, usable after a specified period
- Paid Holidays
- Regular catered lunches
*Due to potential conflicts of interest, applications from current or former patients of Hendricks Therapy are not accepted.
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