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Customer Service Representative

2 months ago

Brownsville, Texas, United States Teleperformance USA Full time
Customer Service Representative

At Teleperformance USA, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our high-value customers.

Key Responsibilities:
  • Provide best-in-class service and solutions to grow customer relationships within set standards via phone and chat
  • Accurately provide information and assistance to customers regarding their credit card accounts, products, and services
  • Identify and resolve customer issues efficiently while adhering to company policies and procedures
  • Proactively identify opportunities to enhance the customer experience and promote loyalty
  • Meet or exceed established goals for all performance metrics, including call/chat quality, productivity, and schedule adherence
Requirements:
  • 1+ year related customer service-related experience
  • Strong computer efficiency and familiarity with basic computer applications
  • Empathetic demeanor and a genuine desire to help others
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
What We Offer:
  • Paid Training
  • Full Benefits (Medical, Dental, Vision, 401k and more)

We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. If you're passionate about delivering exceptional customer service and have a strong desire to help others, we encourage you to apply for this exciting opportunity.