Client Service Representative

6 days ago

San Diego, California, United States EMA San Diego Full time
Job Description

At EMA San Diego, we are seeking a highly motivated and customer-focused Client Service Associate to join our team. As a Client Service Associate, you will play a critical role in building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.

Key Responsibilities:

  • Client Account Management: Create and maintain client accounts, develop and implement personalized marketing strategies to drive revenue growth, and build strong relationships with clients.
  • Software Systems Training: Learn and become proficient in the software systems provided by our clients to effectively communicate with incoming inquiries and provide seamless customer service.
  • Client Interaction Reporting: Provide daily breakdowns of client interactions to management, offering feedback to improve the client experience and drive business growth.
  • Product and Service Knowledge: Familiarize yourself with all products and services we promote and sell to effectively answer client inquiries and provide exceptional customer service.
  • Team Collaboration: Cross-educate with other departments to excel in our training program and potentially advance to management based on individual performance.

Benefits of the Client Service Associate Position:

  • Comprehensive Training: Receive one-on-one training from a team of experienced Senior Client Service Managers to ensure your success in the role.
  • Travel Allowance: Enjoy a travel allowance to support your professional development and client interactions.
  • Community Involvement: Participate in community and charity initiatives to give back to the community and enhance your professional network.
  • Hands-on Learning: Engage in hands-on learning experiences to develop your skills and knowledge in a dynamic and supportive environment.
  • Flexible Scheduling: Enjoy flexible scheduling to balance your work and personal life.
  • Advancement Opportunities: Pursue numerous advancement opportunities based on your performance and individual goals.

Requirements:

  • Excellent Communication Skills: Possess a friendly, outgoing personality to establish positive relationships with clients, coworkers, team leaders, and managers.
  • Adaptability: Demonstrate the ability to adapt to a variety of people, situations, and environments.
  • Winning Attitude: Exhibit a winning attitude and dedication to ensuring customer satisfaction.
  • Team Player: Display a positive attitude and ability to work well within a team environment.
  • Education: Hold a college degree or equivalent experience.
  • Background: Possess a background in retail or restaurant management.
  • Leadership Skills: Demonstrate leadership skills and a willingness to take on new challenges.
  • Local Residency: Be local to the office area to ensure easy access and availability.

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