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Client Service Representative
2 months ago
Job Title:
CUSTOMER SERVICE CLERK - PART TIME HOURS + BENEFITS
Location:
MAINSTORE-NORTH ISLAND
Job Number:
240002AK
Primary Location:
North Island
Pay Range:
$16.85
Join our team as a valued FEDERAL EMPLOYEE and contribute to our mission of delivering quality products and services while enhancing the quality of life for active duty military personnel, retirees, reservists, and their families.
Benefits:
PAID ANNUAL AND SICK LEAVE
Job Summary:
Engage in a variety of tasks related to customer service operations for both internal and external clients. Collaborate with a sales team to provide exceptional service that meets and exceeds customer expectations.
Duties and Responsibilities:
- Welcome and deliver specialized assistance to customers.
- Execute transactions swiftly, efficiently, and with professionalism.
Key Services Provided:
- Offer layaway services and clarify policies and requirements.
- Manage refunds, merchandise exchanges, and price adjustments in line with company policy.
- Process customer special orders as needed.
- Calculate costs and secure necessary deposits.
- Place orders promptly and follow up with relevant Buyers/Vendors.
- Inform customers about delivery and provide updates on order status as required.
- Monitor the status of rain checks issued to customers.
- Track orders and their delivery.
- Notify customers upon receipt of merchandise and arrange for pickup/delivery.
- Adjust selling prices and prepare necessary accounting documentation.
- Assist customers in establishing NEXCARD accounts and provide application forms and basic program information.
- Address customer inquiries regarding account details such as available balances and credit limits.
- Acquire knowledge of NEX store policies, including merchandising system functions, merchandise returns, price matching, check cashing, and rain checks.
- Resolve customer issues and complaints consistently, tactfully, and intelligently to ensure satisfaction.- Refer complex issues to a higher-level associate with the authority to resolve them.
- Interact with customers and colleagues in a friendly and professional manner, adhering to dress codes and uniform standards.
- Communicate information to customers clearly and effectively.
- Follow through on commitments and manage all details necessary to successfully complete the sales interaction.
- Thank customers for their business.
- Review stock assortments and maintain regular communication with supervisors/store managers regarding customer preferences and needs.
- Participate in department meetings and actively seek to share ideas for enhancing customer service and job performance.
- Conduct cash register transactions accurately and in accordance with procedures.
- Research competitors to stay informed about commercial sector trends, retail sales events, policies, and best practices.
- Inform customers about upcoming sales events and services available through the Navy Exchange.
- Maintain a high level of vigilance in assigned areas to prevent theft.
- Complete paperwork related to merchandise inventory movement, price adjustments, customer returns, and cash register operations accurately.
- Assist in training new associates on store programs and policies as assigned.
- Perform other related duties as assigned.
- May work across multiple departments based on business needs, with initial assignment in Customer Service.
Minimum Requirements:
1 year of relevant experience in clerical office or retail sales work where the applicant has demonstrated the ability to perform satisfactorily in the position.
Substitution of Education for Experience:
Academic study completed at a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
