Patient Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Palomar Health Medical Group. As the face of our organization, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.
Key Responsibilities- Greet and check in patients, answering any questions or concerns they may have
- Manage patient flow, ensuring that patients are seen in a timely manner
- Answer phones and respond to patient inquiries in a professional and courteous manner
- Verify patient insurance information and collect co-payments and other fees
- Prepare and file patient forms, maintaining confidentiality and adhering to HIPAA guidelines
- Balance daily monies and ensure accuracy of batch summaries
- Make recommendations to improve processes and procedures to enhance patient satisfaction and quality
- High School diploma or equivalent required; minimum one year of experience in a customer service position, preferably in a medical practice setting
- Working knowledge of contracted insurances, patient benefits, and third-party requirements preferred
- Experience answering telephones and computer proficiency required
Palomar Health Medical Group is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We are dedicated to providing high-quality patient care and are seeking individuals who share our values and commitment to excellence.
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