Member Service Representative
1 week ago
At TruMark Financial, we're seeking a highly skilled and dedicated Member Service Representative to join our team. As a key member of our Branch Operations department, you will play a vital role in delivering exceptional member service and driving sales growth.
Key Responsibilities:- Provide personalized service to members, understanding their needs and preferences to deliver tailored solutions.
- Effectively communicate product and service offerings, highlighting benefits and features to meet member needs.
- Identify and capitalize on new member opportunities through proactive outreach and engagement.
- Process loan applications, including interviewing applicants, verifying forms, and disbursing approved credit.
- Stay up-to-date with technology, leveraging iPads and smartphones to enhance member experience and promote alternative delivery channels.
- Support the call center during high-volume periods and process retail service transactions, including teller functions.
- Perform duties at other branch locations as needed and maintain a high level of customer satisfaction.
- A high school diploma or equivalent, with a strong mathematical aptitude.
- Minimum 1 year of branch or equivalent experience in a financial institution.
- Continuing education preferred, with a focus on credit union training programs.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong attention to detail and organizational skills, with the ability to multitask under pressure.
- Basic knowledge of MS Office and ability to learn all aspects of the credit union.
Ability to read, analyze, and interpret financial reports and documents, with excellent written and verbal communication skills.
Physical Requirements:Must be able to stand, walk, sit, and use standard office equipment, with occasional lifting of up to 30 pounds.
Work Environment:Must be able to work in a fast-paced, dynamic environment, with a focus on delivering exceptional member service and driving sales growth.
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Member Service Representative
3 weeks ago
Springfield, Pennsylvania, United States TruMark Financial Full timeJob SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at TruMark Financial Credit Union. As a key member of our branch operations team, you will be responsible for delivering exceptional member service and support to our valued customers.Key ResponsibilitiesMember Service and Support: Provide...
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Member Service Representative
2 weeks ago
Springfield, Pennsylvania, United States TruMark Financial Full timeJob Title: Member Service RepresentativeTruMark Financial Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our Branch Operations department, you will be responsible for delivering exceptional member service and driving sales growth.Key Responsibilities:Effectively educate and uncover member needs,...
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Member Service Representative
2 weeks ago
Springfield, Pennsylvania, United States TruMark Financial Full timeJob Title: Member Service RepresentativeTruMark Financial Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our Branch Operations department, you will be responsible for delivering exceptional member service and driving sales growth.Key Responsibilities:Effectively educate and uncover member needs,...
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Customer Service Representative
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