Member Service Representative

2 months ago


Springfield, Pennsylvania, United States TruMark Financial Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at TruMark Financial Credit Union. As a key member of our branch operations team, you will be responsible for delivering exceptional member service and support to our valued customers.

Key Responsibilities
  • Member Service and Support: Provide personalized service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Product and Service Knowledge: Develop and maintain in-depth knowledge of TruMark Financial's products and services, including loans, deposits, and other financial solutions.
  • Sales and Marketing: Identify opportunities to promote TruMark Financial's products and services to members, and work to achieve sales and service goals.
  • Operational Support: Assist with branch operations, including teller functions, loan processing, and other administrative tasks.
  • Team Collaboration: Work collaboratively with other team members to achieve branch goals and objectives.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of 1 year of branch or equivalent experience with a financial institution.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with members and colleagues.
  • Technical Skills: Proficiency in MS Office and other financial software applications.
Work Environment

As a Member Service Representative at TruMark Financial Credit Union, you will work in a fast-paced branch environment, interacting with members and colleagues on a daily basis. You will be required to sit for extended periods, use a computer and other office equipment, and travel to other branch locations as needed.

Equal Employment Opportunity

TruMark Financial Credit Union is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional member service.



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