Client Support Specialist

2 weeks ago


Boston, Massachusetts, United States Tufts Medicine Full time

Position Title: Client Support Specialist

Organization: Tufts Medicine

This position is essential in facilitating communication with clients and delivering outstanding service. Key responsibilities include ensuring effective information flow through both direct interactions and telephonic communication, as well as accurately managing inquiries and gathering client data. The ideal candidate should demonstrate proficient computer skills, exhibit professional demeanor, and provide exceptional service to enhance the overall client experience.

Work Schedule:

  • Full-time role with varying shifts: 7:00 AM - 3:30 PM & 12:00 PM - 8:30 PM; weekend availability is preferred

Essential Qualifications:

  • High school diploma or equivalent
  • A minimum of one year of experience in customer service or a call center environment

Primary Duties:

  • Engage courteously and professionally with clients, addressing concerns promptly
  • Evaluate and manage requests, escalating complex matters as necessary
  • Receive calls, direct them to appropriate personnel, and provide necessary follow-up
  • Accurately document messages and relay them to the correct individuals

Employee Benefits:

  • Competitive salary and benefits from day one
  • 403(b) retirement plan with employer matching
  • Tuition reimbursement program
  • Guaranteed hours and consistent schedules


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