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Helpdesk Support Specialist

1 month ago


Hanover Park, Illinois, United States TekPro Full time
Helpdesk Analyst Job Description

TekPro is seeking a skilled Helpdesk Analyst to provide technical support and troubleshooting for various software and hardware issues. As the first point of contact for clients, you will ensure the smooth operation of systems and maintain high levels of client satisfaction.

Key Responsibilities:
  • Install, configure, and maintain computer networks and IT systems.
  • Analyze and detect malicious activity using various tools and techniques.
  • Document and track all support incidents in the ticketing system.
  • Manage Active Directory services in a Microsoft Windows environment.
  • Maintain a knowledge base by documenting solutions to common issues and best practices.
  • Monitor system performance and proactively identify potential issues.
  • Build and maintain positive relationships with clients, ensuring their satisfaction.
  • Communicate technical information to clients in a clear and concise manner.
  • Provide basic technical training to clients as needed.
Requirements and Qualifications:
  • Associate or bachelor's degree in a related field, such as MIS.
  • Certifications in IT support or related fields, such as CompTIA A+ or Network+, are preferred.
  • Experience with networking and server administration is required.
  • Strong technical aptitude and problem-solving skills are essential.
  • Ability to lift up to 50 lbs and be trained to use scissor lifts is necessary.

This is an excellent opportunity to grow your career in a fast-paced, technology-driven environment with TekPro.