Customer Service Specialist

7 days ago


Pasadena, California, United States Ace Hardware Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Ace Hardware. As a Sales Associate, you will play a critical role in providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales floor operations.

Key Responsibilities
  • Customer Service:
    • Provide a positive representation of Ace Hardware
    • Proactively assist customers in solving problems
    • Greet customers entering and throughout the store
    • Thank customers when finished and when they are leaving the store
  • Store Operations:
    • Assist in creating a positive, professional, and safe work environment
    • Assist with receiving, checking in, and stocking of merchandise throughout the store
    • Assist with maintaining back stock levels
    • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area
Requirements
  • High School or GED equivalent
  • Formal retail experience preferred
  • Ability to stand, walk, lift (up to 25lbs), and climb
Benefits
  • Competitive wages
  • Incentive award programs
  • Vacation pay
  • Sick pay
  • Paid holidays
  • Bereavement pay
  • Helping hands
  • 401(k) with company match
  • Benefits (medical/dental/vision & more)
  • Associate assistance program
  • Life insurance
  • Short-term disability benefits
  • Training and development
  • Recognition
  • Associate discounts
  • Anniversary and service awards
  • Talent search referral bonuses
  • Community service involvement


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