Customer Service Representative
6 days ago
Job Title: Call Center Representative
Company: Waterworks Aquatics
Job Type: Part-time/Full-time
Location: Remote (various locations)
Job Summary:
We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Waterworks Aquatics. As a Call Center Representative, you will be the first point of contact for our customers, providing a warm and memorable experience through phone interactions.
Key Responsibilities:
- Provide exceptional customer service to our customers through phone interactions
- Register new customers and provide memorable experiences to existing customers
- Close deals by converting leads into new customer registrations
- Work effectively in a team environment to support achievement of lesson registration goals
- Maintain high customer satisfaction ratings based on explicit criteria set by the company
- Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Recommend additional services to customers by understanding their needs
- Assist with outgoing call projects by deadline given
- Actively participate in and pass various continual training and role play assignments by the deadline given
- Provide effective rebuttals to customers who are looking to release their lesson schedule
Requirements:
- High School Diploma or Equivalent
- Minimum of two years of customer service experience or one year of call center experience
- Prior telephone sales experience preferred
- Proficient in word and excel
- Proficient in typing; at least 40 WPM
- Ability to work at least one weekend day and weekday evenings
- Ability to close the deal and acquire new families
- Ability to multi-task, prioritize, and manage time effectively
- Open to coaching and training to increase customer acquisition performance
- Strong communication skills over the phone
- Ability to actively listen
- Ability to adapt and respond to different types of personalities over the phone
- Ability to remain professional and courteous with customers
- Ability to handle a high number of incoming calls
What We Offer:
- Competitive compensation
- Advancement opportunities
- Flexible work schedules
- Additional benefits, including dental, vision, disability, 401K, and sick pay
- Team appreciation days and other events
- Free food throughout the year
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