Customer Service Representative

6 days ago


Pasadena, California, United States Waterworks Aquatics Full time
Job Description:

Job Title: Call Center Representative

Company: Waterworks Aquatics

Job Type: Part-time/Full-time

Location: Remote (various locations)

Job Summary:

We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Waterworks Aquatics. As a Call Center Representative, you will be the first point of contact for our customers, providing a warm and memorable experience through phone interactions.

Key Responsibilities:

  • Provide exceptional customer service to our customers through phone interactions
  • Register new customers and provide memorable experiences to existing customers
  • Close deals by converting leads into new customer registrations
  • Work effectively in a team environment to support achievement of lesson registration goals
  • Maintain high customer satisfaction ratings based on explicit criteria set by the company
  • Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
  • Recommend additional services to customers by understanding their needs
  • Assist with outgoing call projects by deadline given
  • Actively participate in and pass various continual training and role play assignments by the deadline given
  • Provide effective rebuttals to customers who are looking to release their lesson schedule

Requirements:

  • High School Diploma or Equivalent
  • Minimum of two years of customer service experience or one year of call center experience
  • Prior telephone sales experience preferred
  • Proficient in word and excel
  • Proficient in typing; at least 40 WPM
  • Ability to work at least one weekend day and weekday evenings
  • Ability to close the deal and acquire new families
  • Ability to multi-task, prioritize, and manage time effectively
  • Open to coaching and training to increase customer acquisition performance
  • Strong communication skills over the phone
  • Ability to actively listen
  • Ability to adapt and respond to different types of personalities over the phone
  • Ability to remain professional and courteous with customers
  • Ability to handle a high number of incoming calls

What We Offer:

  • Competitive compensation
  • Advancement opportunities
  • Flexible work schedules
  • Additional benefits, including dental, vision, disability, 401K, and sick pay
  • Team appreciation days and other events
  • Free food throughout the year


  • Pasadena, California, United States The Genesis Group Full time

    About The Genesis GroupWe are a dynamic and growing organization dedicated to providing exceptional customer service and support in the insurance industry.Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for ensuring that each...


  • Pasadena, California, United States Spokeo Full time

    About SpokeoSpokeo is a leading people search engine that empowers users to reconnect with friends and family, protect against fraud, and facilitate business research. Our mission is to advance transparency by leveraging data and innovative technology.About this OpportunityThis role demands versatility and adaptability in a fast-paced environment. We seek...


  • Pasadena, California, United States TEKsystems Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Financial Customer Service Representative to join our team at TEKsystems. As a Financial Customer Service Representative, you will play a critical role in supporting our Consumer Direct Lending division by providing exceptional customer service to our clients.Key ResponsibilitiesReceive and...


  • Pasadena, California, United States First Financial Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Contact Representative. In this role, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving any issues they may have.Key ResponsibilitiesMember Support: Respond to member inquiries via...


  • Pasadena, California, United States Wescom Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wescom Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesMember Service:...


  • Pasadena, California, United States First Financial Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Contact Representative. In this role, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving any issues they may have.Key ResponsibilitiesAnswer incoming calls and respond to member inquiries...


  • Pasadena, California, United States First Financial Credit Union Full time

    Position OverviewIf you possess a vibrant personality, enjoy engaging with members and customers, and excel in a service-oriented environment, you will discover a remarkable opportunity with First Financial Credit Union. As a Member Contact Representative in our member contact center, you will collaborate with a team of committed and self-driven...


  • Pasadena, California, United States First Financial Credit Union Full time

    Position OverviewIf you are enthusiastic, enjoy engaging with clients, and excel in a service-oriented environment, this role at First Financial Credit Union presents a remarkable opportunity. As a Member Contact Representative in our dedicated contact center, you will collaborate with a team of motivated individuals who take pride in assisting others and...


  • Pasadena, California, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager at Public Storage. As a Property Manager, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the smooth running of our storage facilities.Key ResponsibilitiesCustomer Service: Provide...


  • Pasadena, California, United States Aston Carter Full time

    Description: -Transferring calls to different departments-Ensure scheduling for patients-Operating phone system-Taking inbound calls from patients and assisting in patient service- assisting in scheduling appointments Skills: Call center support, Customer service oriented, Microsoft office suite, patient services Top Skills Details: Call center...


  • Pasadena, California, United States Buffalo Wild Wings Full time

    About UsBuffalo Wild Wings is a sports bar that caters to all types of guests. From the ones grabbing a drink during Happy Hour to the ones gathering around the bar to root for their favorite team.Our MenuWe specialize in wings and have over 16 unique flavors to choose from. We have a wide Draft Beer selection and our Signature Cocktails are innovative and...


  • Pasadena, California, United States First Financial Credit Union Full time

    Position OverviewIf you possess a vibrant personality, enjoy engaging with members and customers, and excel in a service-oriented environment, this role at First Financial Credit Union presents an excellent opportunity. As a Member Contact Representative in our dedicated contact center, you will collaborate with a team of motivated individuals who take pride...


  • Pasadena, California, United States CHUCK E CHEESE Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Cashier to join our team at Chuck E. Cheese. As a Cashier, you will be the frontline of guest service, responsible for taking orders, processing payments, and providing exceptional customer service.Key ResponsibilitiesTake orders and process payments in a fast-paced environmentProvide exceptional...


  • Pasadena, California, United States Williams-Sonoma Full time

    Position Overview As a Retail Sales Specialist, you will deliver an exceptional shopping experience by providing outstanding customer service. You will employ effective sales strategies and possess comprehensive product knowledge in a dynamic retail environment. Your Role Includes: Delivering genuine, friendly, and enthusiastic customer service by adhering...


  • Pasadena, California, United States HRING NOW Full time

    Job Summary:We are seeking a highly skilled and motivated individual to fill our Customer Service Representative position. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Identify and capitalize on sales opportunities to drive revenue growth and meet sales...


  • Pasadena, California, United States Apply Today, Start Tomorrow Full time

    Join our dynamic team as a Customer Support Representative, where you will play a vital role in delivering outstanding service for a prominent client in the Telecommunications industry. Your primary responsibility will be to ensure customer satisfaction and success through effective communication and problem-solving.Key Responsibilities:Provide exceptional...

  • Laundry Attendant

    3 days ago


    Pasadena, California, United States Speed Queen Laundry Full time

    Job Summary:As a Laundry Attendant at Speed Queen Laundry, you will play a vital role in ensuring our customers receive a consistent quality product. Your attention to detail and commitment to excellence will make a significant impact on our business.Key Responsibilities:Provide a high-quality product to customers by selecting the appropriate equipment for...


  • Pasadena, California, United States Houston's Full time

    Job Opportunity at Houston'sWe are seeking highly motivated and friendly individuals to join our service team at Houston's Pasadena.Key Responsibilities:Provide exceptional customer service and create a welcoming atmosphere for guests.Work collaboratively with the team to ensure seamless service delivery.Participate in in-depth training to develop skills and...


  • Pasadena, California, United States Rose International Full time

    Job Title: Customer Service RepresentativeRose International, a leading provider of innovative staffing solutions, is seeking a highly skilled Customer Service Representative to fill a key role in our organization.Job Summary:Provide exceptional customer service to clients through effective communication and problem-solving skillsRespond to customer...


  • Pasadena, California, United States Wescom Inc Full time

    POSITION OVERVIEW:The Member Services Representative II - Floater operates across various locations within Wescom's membership network. This role involves assisting members in establishing accounts, including share and loan products, by conducting interviews, completing necessary documentation, and performing data entry in accordance with compliance...