Spa Operations Manager

4 weeks ago

Austin, Texas, United States AccorHotel Full time

As a Spa Supervisor at AccorHotel, you will play a vital role in ensuring the smooth operation of our spa and wellness facilities. Reporting to the Spa Manager, your responsibilities will include adhering to our Spa Policy & Standard Operating Procedures manual, maintaining a professional appearance at all times, and acting as an ambassador for the spa, representing the brand values to colleagues, internal and external stakeholders.

Key Responsibilities:

  • Manage the operations and efficiency of the spa and wellness facilities.
  • Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
  • Support strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall wellbeing offer / product.
  • Knowledgeable about all aspects of treatments spa therapy and the facility; in person and over the telephone.
  • Administrative duties.
  • Training and coaching of reception and spa attendant colleagues.
  • Guest quality training and leading frontline guest and member engagement.
  • Maintaining a high level of professionalism in all aspects of the job.
  • Carry out any other duties and responsibilities as assigned by the hotel team.
  • Protect the rights of the property at all times.
  • Schedule treatment bookings and ensure smooth operation of the reception.

What We Offer:

  • Paid time off
  • Medical Dental and Vision Insurance 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Committee

Requirements:

  • This position requires both sitting and standing throughout the day.

Work Arrangement:

Full-time

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