Luxury Spa Massage Therapist
4 weeks ago
At Austin Proper Hotel & Residences, we are seeking a skilled Massage Therapist to join our team at the Verbena Spa. As a Massage Therapist, you will provide a range of therapeutic and beauty treatments to our guests, aiming to relax and rejuvenate them.
Responsibilities- Adhere to the policies of Proper Hospitality.
- Perform massage services that meet the established guidelines and fulfill guest expectations.
- Assess contraindications of guests that may prevent service from taking place.
- Meet the needs of guests at all times throughout the service.
- Understand and use universal precautions when providing services.
- Clean and disinfect all equipment on a daily basis according to CDC guidelines.
- Maintain the highest level of product knowledge and have complete knowledge of all spa services presently offered.
- Answer guests' questions in a knowledgeable and professional manner.
- Suggest beneficial treatments to guests and upsell products and services.
- Begins and ends all treatments on time.
- Work assigned schedule and arrive and depart from their shift on time.
- Ensure that work areas are clean and set according to procedures.
- Inform Spa Director or other management personnel about product needs.
- Create and maintain client cards and treatment notes, when appropriate.
- Complete all assigned side work.
- Attend all scheduled meetings and professional training.
- Report any incidents or accidents to a member of the management team.
- Assist with cleanliness of Spa Locker and Fitness Rooms if needed.
- Valid state license in massage therapy with a minimum of 750 hours and a valid esthetic license.
- High school diploma or GED equivalency.
- Experience in a similar role, preferably in a luxury spa or hospitality environment.
- Must be at least 18 years old.
- Must be authorized to work in the United States.
- Exceptional customer service skills with a genuine passion for exceeding guest expectations.
- Strong communication and interpersonal abilities, with a professional and polished demeanor.
- Ability to multitask efficiently, while maintaining attention to detail.
- Ability to work non-traditional hours, including evenings, weekends, and holidays.
- Knowledge of spa treatments, products, and wellness practices.
- Exceptional interpersonal and communication skills.
- Professional appearance and demeanor.
- Composure in high-pressure situations.
- Familiarity with reservation management software and POS systems.
- Interact with guests to obtain feedback on product quality and service levels.
- Analyze information and evaluate results to choose the best solution and solve problems.
- Demonstrate ability to listen to and understand information and ideas presented through spoken words and sentences.
- Develop and maintain positive and productive working relationships with other colleagues and departments.
- Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
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