Fine Jewelry Department Manager
4 weeks ago
We are seeking a highly skilled and experienced Fine Jewelry Counter Manager to join our team at Belk. As a key member of our sales team, you will be responsible for driving store sales and metrics through exceptional customer service and effective merchandising strategies.
Key Responsibilities- Provide outstanding customer service, ensuring a warm and welcoming experience for each customer.
- Assist customers in selecting fine jewelry merchandise and offer complementary items with each purchase.
- Drive sales and meet/exceed personal sales goals, as well as total department sales plan.
- Meet or exceed solicitation goals for the Belk Rewards Credit Card program and other key metric goals.
- Build a loyal customer base and drive sales through customer clienteling.
- Execute successful promotions, including trunk shows, presell events, and other special events.
- Analyze daily/weekly/monthly business and recommend strategies to impact business.
- Role model and demonstrate excellent selling skills and customer service.
- Manage the achievement of sales plan by supporting fine jewelry associates to meet or exceed personal sales and key metric goals.
- Use training, role playing, and offer feedback to support growth and development of fine jewelry associates.
- Handle each customer transaction professionally, efficiently, and accurately.
- Build a successful repair business and meet personal and department repair revenue and service plan goals.
- Work professionally and pleasantly with coworkers, managers, and business partners to accomplish defined tasks.
- Complete minor repairs on fine jewelry, including removing watch links and changing watch batteries.
- Oversee daily operations functions, including daily counts, shipping and receiving merchandise, merchandising case lines within the department consistent with company visual standards, and accepting customer-owned merchandise for repair at the processing center.
- Maintain fine jewelry security standards, including keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended, and locking all showcases and safes behind you.
- Identify and reduce shrinkage in the area.
- Comply with all company policies and procedures.
- Accept additional duties or sharing responsibilities as requested by management.
- No education requirement.
- Experience in retail and fine jewelry preferred.
- Strong interpersonal communication skills.
- Ability to use and learn keyboard, telephone, computer, and other business-related equipment.
- Stocking requirements can involve reaching above and below shoulder level and lifting up to 50-pound boxes.
- Ability to push/pull pounds when moving stock carts.
- Hand manipulation to complete watch and fine jewelry repairs.
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