Customer Service Representative

6 days ago


Reston, Virginia, United States SilverWave Inc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Avedo Mannheim. As a key member of our customer service team, you will be responsible for providing exceptional support to our private and business customers.

Key Responsibilities
  • Provide timely and effective telephone support and advice to customers
  • Consult with customers on products, prices, and tariffs to ensure they receive the best possible solution
  • Create individualized offers to meet customer needs
  • Ensure customer satisfaction through follow-up conversations and issue resolution
Requirements
  • Customer service experience or a career changer with a strong passion for delivering excellent customer service
  • Excellent communication skills in German, both written and spoken
  • Proficiency in PC applications, including MS Office
  • High sales orientation and strong service mentality
  • Excellent communication skills and a genuine enjoyment of telephone conversations
  • Independent work style and quick comprehension
  • High level of self-motivation and willingness to learn
About Us

Avedo Mannheim is a leading provider of dialogue marketing services, with over 20 call centers in Germany and Europe. We specialize in managing direct customer interactions for companies, and we welcome candidates from all backgrounds and experience levels.



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