Prime Services Account Manager

1 week ago


New York, New York, United States Standard Chartered Full time
About the Role

We are seeking a highly skilled and experienced Client Experience Specialist to join our team at Standard Chartered. As a key member of our Prime Services team, you will be responsible for delivering exceptional client experiences across our global footprint.

Key Responsibilities
  • Client Onboarding: Develop and implement effective onboarding processes to ensure seamless integration of new clients into our Prime Services platform.
  • Relationship Management: Build and maintain strong relationships with clients, understanding their business needs and delivering tailored solutions to meet their objectives.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency, productivity, and client satisfaction.
  • Collaboration: Work closely with cross-functional teams, including Sales, Product, and Operations, to ensure alignment and effective delivery of client solutions.
  • Client Feedback: Gather and act on client feedback to continuously improve our services and ensure we are meeting client expectations.
Requirements
  • Experience: 3-7 years of experience in a client-facing role, preferably in the financial services industry.
  • Skills: Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
  • Knowledge: In-depth knowledge of financial markets and products, with a focus on FX and Interest Rates.
  • Education: Bachelor's degree in a relevant field, such as Business, Finance, or Economics.
About Standard Chartered

We are an international bank with a long history of innovation and a commitment to making a positive impact on our clients, communities, and the environment. Our values of Doing the Right Thing, Never Settling, and Being Better Together guide our actions and decisions, and we are proud to be recognized as a leader in diversity and inclusion.

What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including a best-in-class 401(k) plan and robust medical coverage.
  • Professional Development: Opportunities for growth and development, including training and education programs to help you achieve your career goals.
  • Flexible Working: Flexible working arrangements, including remote work options and flexible hours, to support your work-life balance.
  • Wellness Programs: Access to wellness programs, including mental health support and employee assistance programs, to support your physical and mental well-being.


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